After installing snowflake on Adobe Campaign Classic unix server (on premise). Adobe Campaign client does not display snowflake when creating a new external account.

[Ken_Qrious]

Using the Snowflake on CentOS portion of the Adobe Campaign Snowflake install guide ( https://docs.adobe.com/content/help/en/campaign-classic/using/getting-started/accessing-external-dat...) I have installed snowflake on our Adobe Campaign unix host.  

When the windows client console is started and connected to the test instance, snowflake does not appear as a type under external database when creating a new external account.  

The install completed normally and the server has been restarted, there no additional configuration instructions.  

[DavidKangni]

Hi,

Snowflake is available from ACC Release 20.1 - Build 9122. Check your build, you may need to upgrade it.

Thanks,

David

[Sukrity_Wadhwa]

Hi @Ken_Qrious,

Were you able to resolve this? Was it actually the build upgrade issue? Do let us know in case it's not and you need more help.

Thanks!

[Ken_Qrious · Accepted solution]

Unfortunately it does look like our current 19.1 release does not support snowflake. It would have been helpful if the install guide had mentioned a release level but at least we know now. Thanks for the reply.