After installing snowflake on Adobe Campaign Classic unix server (on premise). Adobe Campaign client does not display snowflake when creating a new external account. | Community
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Ken_Qrious
Ken_Qrious
Level 4
September 7, 2020
Solved

After installing snowflake on Adobe Campaign Classic unix server (on premise). Adobe Campaign client does not display snowflake when creating a new external account.

  • September 7, 2020
  • 2 replies
  • 1596 views

Using the Snowflake on CentOS portion of the Adobe Campaign Snowflake install guide ( https://docs.adobe.com/content/help/en/campaign-classic/using/getting-started/accessing-external-database/specific-configuration-database.html#configure-access-to-snowflake) I have installed snowflake on our Adobe Campaign unix host.  

 

When the windows client console is started and connected to the test instance, snowflake does not appear as a type under external database when creating a new external account.  

 

The install completed normally and the server has been restarted, there no additional configuration instructions.  

 

 

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Best answer by Ken_Qrious
Unfortunately it does look like our current 19.1 release does not support snowflake. It would have been helpful if the install guide had mentioned a release level but at least we know now. Thanks for the reply.

2 replies

DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
September 8, 2020

Hi,

 

Snowflake is available from ACC Release 20.1 - Build 9122. Check your build, you may need to upgrade it.

 

Thanks,

David

David Kangni
Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
September 14, 2020

Hi @ken_qrious,

Were you able to resolve this? Was it actually the build upgrade issue? Do let us know in case it's not and you need more help.

Thanks!

Sukrity Wadhwa
Ken_Qrious
Ken_QriousAuthorAccepted solution
Level 4
September 14, 2020
Unfortunately it does look like our current 19.1 release does not support snowflake. It would have been helpful if the install guide had mentioned a release level but at least we know now. Thanks for the reply.
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