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bsudabathula
Level 2
May 5, 2020
Solved

Adobe MC RT instance connection issue

  • May 5, 2020
  • 4 replies
  • 12650 views

Team,

 

I am trying to integrate my application directly with Adobe MC RT2 instance to send rtEvents.

 

I am calling the Session token API with the credentails shared by Adobe Support team  which is throwing "XSV-350012 Invalid login or password. Connection denied. " error message.

 

 Appreciate  your response.

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Best answer by _Manoj_Kumar_

Hello @bsudabathula 
The Session token is valid only for 1 hour. If you will try to use that token then if will give your wrong ID/password error. 
You will have to work with adobe team to get a session token with no expiration time.

Let me know if that helps.
Thanks,
Manoj

4 replies

D
DhaneshSh2
Level 3
May 5, 2020

Hi @bsudabathula,

 

Are you using the correct endpoint URL?. The endpoint URL should be the URL used in the external account created for RT instance 2.

 

Regards,

Dhanesh

iambhosale
iambhosale
Level 2
May 5, 2020

Hi @bsudabathula 

 

There can be two major issues here.

 

1) Downloading WSDL file using MC credentials only: (This step is missed frequently)

This very important step you need to download WSDL files using Message Center credentials given by the support team.

 

Use below URLs to download WSDL:

Session Token:   https://<server>/nl/jsp/schemawsdl.jsp?schema=xtk:session

RT Event:            https://<server>/nl/jsp/schemawsdl.jsp?schema=nms:rtEvent

 

Note: Please replace server name as your instance URL

 

Once you will hit these URLs on the browser adobe will prompt to enter username password. Use MC credentials only shared by the support team.

 

2) Always use MC user credentials to generate session token and use the same in rtEvent WSDL's push event method

 

Your application server public IP from where you are calling Adobe Campaign Message Center API should be whitelisted. (Although this is not the reason for Invalid Login Password error). You will get 403 forbidden error and Response Null if IP not whitelisted.

    B
    bsudabathulaAuthor
    Level 2
    May 5, 2020

    @iambhosale , You are correct. I am trying to get the Schema and it is redirecting to the Login page. I have provided the MC credentials here which is not working. I reached out Adobe Support team and not getting any proper response.

    _Manoj_Kumar_
    Community Advisor
    _Manoj_Kumar_Community AdvisorAccepted solution
    Community Advisor
    May 5, 2020

    Hello @bsudabathula 
    The Session token is valid only for 1 hour. If you will try to use that token then if will give your wrong ID/password error. 
    You will have to work with adobe team to get a session token with no expiration time.

    Let me know if that helps.
    Thanks,
    Manoj

         Manoj     Find me on LinkedIn
      Jyoti_Yadav
      Jyoti_Yadav
      Level 8
      May 8, 2020

      Hi,

      First test whether credentials are working fine or not.

      Login using credentials provided by Adobe in URL:

      https://<server>/nl/jsp/logon.jsp

       

      If it allows you to login, without error of 'Invalid Login/Password', then credentials provided are correct.

      Now, follow along steps:

      1) Download WSDL for generating session Token using URL:

      https://<server>/nl/jsp/schemawsdl.jsp?schema=xtk:session
      Use Logon Request page to generate sessionToken for API call to Adobe Campaign

      2) Download WSDL for generating RT Event Trigger using URL:
      https://<server>/nl/jsp/schemawsdl.jsp?schema=nms:rtEvent
      Enter your rtEvent syntax and try to send request. Your would not get error.

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