Adobe Campaign Classic v8 Alerts Integration with Microsoft Teams

[SkylerQu2]

Hello,

We are investigating strategies to send Adobe Campaign Classic alerts to a Microsoft Teams channel. Is there a standard integration with MS Teams for Adobe Campaign Classic or has anyone identified a successful method to deliver alerts to MS Teams from ACC?

We have identified the following alternative options if there is no standard integration:

• Using the email specified for the Teams channel, create a delivery with the Teams channel's email as a recipient.
• Using the email specified for the Teams channel, create a user with the Teams channel's email and add it as an operator to the supervisor group which receives alerts.

Thanks,

Skyler

[SkylerQu2]

Each Microsoft Teams Channel has an email address which will post incoming messages in the channel for users to see.

Looking into it further, it is not possible to make the Teams Channel's email an 'operator' because operators are required to login to the client console at least once, and we cannot use the email to login to the instance. Thus, the only clear option is to make the email a recipient which we send emails to in the event of an alert.

[_Manoj_Kumar_]

Hello @SkylerQu2 You can keep the recipient to your ID and add team email address as SEED address in email delivery.

[SkylerQu2]

Hi @_Manoj_Kumar_ is this functionality possible with the alertAssignee template? I've added an email as a seed address to this template, but when using the "Alert" activity in campaign workflows with this template selected, the alerts are only sent to the assignee; they are not sent to the seed address specified in the template.