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_abhishek_
_abhishek_
Level 3
August 28, 2023
Solved

Adobe campaign classic - Analytics integration

  • August 28, 2023
  • 4 replies
  • 2312 views

We need to do integration of Adobe campaign and Analytics.
while configuring the external account, we see all the fields are greyed out except Email column in the configure link. Attached the Screenshot for reference.

 

we are getting below error after clicking on the configure link:
Cannot process request for method 'getIMSOrgDetails'. Error Message: 'INT-150012 The HTTP query returned a 'Bad Request' type error (400)
XTK-170065 Error while authenticating: '{"error_description":"The metascopes in the JWT are not a subset of the metascopes in the binding.","error":"invalid_scope"}'
ANC-930007 'AnalyticsRequestManager': Error while fetching authorization token'. Request Details: '{"method":"getIMSOrgDetails","internalName":"EXT6","useUserAccessTokenIfPresent":"true"}'

 

Could you please help us with this?

 

Regards,

Abhishek

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Best answer by SatheeskannaK

@_abhishek_, Looks like you don't have Adobe Identity Management System (IMS) implemented. Reach out to adobe support and ask them to configure Adobe IMS for you.

For details take a look at this documentation,

https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/analytics-connector/adobe-analytics-connector.html?lang=en

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/connect-to-campaign/connecting-via-an-adobe-id/configuring-ims.html?lang=en

4 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
August 28, 2023

@_abhishek_, Looks like you don't have Adobe Identity Management System (IMS) implemented. Reach out to adobe support and ask them to configure Adobe IMS for you.

For details take a look at this documentation,

https://experienceleague.adobe.com/docs/campaign-classic/using/getting-started/connectors/analytics-connector/adobe-analytics-connector.html?lang=en

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/connect-to-campaign/connecting-via-an-adobe-id/configuring-ims.html?lang=en

Thanks, Sathees
_abhishek_
_abhishek_Author
Level 3
September 6, 2023

After IMS Config, we need to create a Adobe I/O project following below link:

https://experienceleague.adobe.com/docs/campaign-classic/using/integrating-with-adobe-experience-cloud/experience-triggers/configuring-adobe-io.html?lang=en

abhinav99
abhinav99
Level 4
August 28, 2023

Hi @_abhishek_ ,

You need to configure your IMS organization before you can proceed with this integration.

Please reach out to your Adobe Support team.

Post IMS configuration these fields will be enabled for you to continue the Integration.

 

Regards,

Abhinav

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
August 28, 2023

Hello @_abhishek_ 

 

Instead of using username and password. Try logging in via your Adobe ID.

Manoj  | https://themartech.pro
akshaaga
Adobe Employee
akshaagaAdobe Employee
Adobe Employee
September 1, 2023

@_abhishek_ ,

You are getting an error in processing the request for method 'getIMSOrgDetails'.

Can you get your IMS configuration validated?

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