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davidl14970702
davidl14970702
Level 4
April 20, 2019
Solved

ACX Data Loading error

  • April 20, 2019
  • 7 replies
  • 9492 views

We are loading in sales data via ACX file manager and Adobe SFTP. Currently works in PROD. We updated the data by adding 1 more column in the file. Testing in UAT and in UAT the Data Loading activity fails every time before it processes the file. Even AC support is having trouble with it.

The file is a .gz

We are pre-processing it with gpg --decrypt <%= vars.sourceFile %> | gunzip -c <%= vars.sourceFile %>, but it doesn't even get ar enough to pick up the file.

Any thoughts?

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    Best answer by DavidKangni

    delete the file from history and then restart the file manager workflow.

    hope you don't have lot of file otherwise you may have an issue with the number of file in your sftp and you will need to tweak this number in the JS

    Thanks

    7 replies

    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    April 22, 2019

    Can you share a screenshot of the error message? What if you remove the <%= vars.sourceFile %> after the gunzip -c? Did you make sure the file name is the same ? it needs to respect the regex in your file mapping

    David

    David Kangni
      davidl14970702
      davidl14970702Author
      Level 4
      April 22, 2019

      Looking at it closer today,

      I looked at the File Manager workflow and it was giving me the error

      04/22/2019 10:33:06 AM    jsxCallWorkflows    Skipping '20190421_061502-INCREMENTAL-transaction_lines-000000_0.gz' because a file for this feed is currently being processed.

      I was able to find in the FileMapping/File History that there is a file that is stuck in "In process" status from 10/16/2018.

      This makes sense as to why the File Manager JS is telling me the most recent file is being skipped since there is another file stuck in the process. And also why the Data loading activity kept erroring out because the file provider was not providing a file to it in the JS.

      Any idea on how to unstick that file?

      DavidKangni
      Community Advisor
      DavidKangniCommunity AdvisorAccepted solution
      Community Advisor
      April 22, 2019

      delete the file from history and then restart the file manager workflow.

      hope you don't have lot of file otherwise you may have an issue with the number of file in your sftp and you will need to tweak this number in the JS

      Thanks

      David Kangni
        davidl14970702
        davidl14970702Author
        Level 4
        April 23, 2019

        That worked! I didn't see the trash icon the first time in that window.

        However, I now have an error on the ACS.FileManager

        04/23/2019 9:58:07 AM BAS-010034 Unable to change date of file '/myFilePath/organizationSizeMap_20181119121613.txt'.

        Thoughts?

        DavidKangni
        Community Advisor
        DavidKangniCommunity Advisor
        Community Advisor
        April 23, 2019

        Can you check if the file is still existing in your sftp or in the path of the file mapping?

        This error happened when ACX  file manager is note able to read the file last modified date.

        David Kangni
        davidl14970702
        davidl14970702Author
        Level 4
        April 23, 2019

        I just forced it using the play button (in the ACX workflow) and it corrected itself on the next run. Everything is running now.

        RodneyLewis
        RodneyLewis
        Level 2
        February 26, 2020

        Hi, I'm on V7 and I'm having a similar issue... My GPG is not working at all though... 

         

        While I'm trying to troubleshoot, I noticed one of the files "In process" in the File history of the File Mapping. 

         

        Has anyone figured out how to stop this?

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