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SOLVED

ACC - subscription services with custom recipient schema

David__Garcia
Level 9
Level 9

Hi All,

I created a custom recipient schema and used target mappings to make the records contactable.

How do I now subscribe these custom recipients to subscriptions/services? as the subscription only looks up the recipient schema.

 

@florentlb 

@Florian_Courgey 

@Jean-Serge_Biro 

@DavidKangni 

@Jonathon_wodnicki 

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1 Accepted Solution
DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi David,

 

OOTB, You cannot use the standard Services and Subscriptions offered in the product.

That being said, you can have a workaround by creating your custom tables or you can try to link your custom recipient tables to the following tables subscription, service and subHisto.

 

Thanks,

David

View solution in original post

3 Replies
Manoj_Kumar_
Community Advisor
Community Advisor

Hello @David__Garcia ,

 

I have not tried it bu you can try to link the custom recipient table with the visitor subscription schema and subscribe them to a visitor subscription.

 

Thank,

Manoj

DavidKangni
Correct answer by
Community Advisor
Community Advisor

Hi David,

 

OOTB, You cannot use the standard Services and Subscriptions offered in the product.

That being said, you can have a workaround by creating your custom tables or you can try to link your custom recipient tables to the following tables subscription, service and subHisto.

 

Thanks,

David

View solution in original post

Sukrity_Wadhwa
Employee
Employee

Hi @David__Garcia,

Was any of the given solutions helpful to resolve your query? Do let us know.

Thanks!