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david--garcia
david--garcia
Level 10
December 17, 2020
Solved

ACC - subscription services with custom recipient schema

  • December 17, 2020
  • 4 replies
  • 2439 views

Hi All,

I created a custom recipient schema and used target mappings to make the records contactable.

How do I now subscribe these custom recipients to subscriptions/services? as the subscription only looks up the recipient schema.

 

@florentlb 

@florian_courgey 

@jean-serge_biro 

@davidkangni 

@jonathon_wodnicki 

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Best answer by DavidKangni

Hi David,

 

OOTB, You cannot use the standard Services and Subscriptions offered in the product.

That being said, you can have a workaround by creating your custom tables or you can try to link your custom recipient tables to the following tables subscription, service and subHisto.

 

Thanks,

David

4 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
December 18, 2020

Hello @david--garcia ,

 

I have not tried it bu you can try to link the custom recipient table with the visitor subscription schema and subscribe them to a visitor subscription.

 

Thank,

Manoj

Manoj     Find me on LinkedIn
    DavidKangni
    Community Advisor
    DavidKangniCommunity AdvisorAccepted solution
    Community Advisor
    December 18, 2020

    Hi David,

     

    OOTB, You cannot use the standard Services and Subscriptions offered in the product.

    That being said, you can have a workaround by creating your custom tables or you can try to link your custom recipient tables to the following tables subscription, service and subHisto.

     

    Thanks,

    David

    David Kangni
      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      December 22, 2020

      Hi @david--garcia,

      Was any of the given solutions helpful to resolve your query? Do let us know.

      Thanks!

      Sukrity Wadhwa
      kapilKochar
      kapilKochar
      Level 6
      June 15, 2022

      Hi All,

       

      I am facing similar issue and wanted to check what are the best practice while implementing this with OOB schema and creating links with subscription. Is there any other way for the same?

      @jonathon_wodnicki 

       

      Thanks,

      Kapil

      kapilKochar
      kapilKochar
      Level 6
      June 29, 2022

      Hi @davidkangni , Have you implement this before? What are the main challenges? 

      DavidKangni
      Community Advisor
      DavidKangniCommunity Advisor
      Community Advisor
      June 30, 2022

      @kapilkochar 

      Didn 't have the chance to test but here is what I will do if I have this issue

      • create my custom schema and target mapping
      • create my custom subscriptions schema by using the OOTB subscriptions schema as model
      • create custom subscriptions target mapping and use link data instead of target dimension directly

      Hope this help

      Thanks,

      David

      David Kangni
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