AC in amazon web service, Error WEB-530009 Access denied. | Community
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jtander
January 13, 2020
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AC in amazon web service, Error WEB-530009 Access denied.

  • January 13, 2020
  • 1 reply
  • 1562 views

Hil,

 

Im trying to acces to AC , Its installed in a windows server 2016 in Amazon web service.

 

When I try to "read" a ".jsp" page it throws this error:

 

WEB-530009 Access denied.

 

It works using "http://localhost:880/nl/jsp/logon.jsp" but 

fails is I try with the publi ip: "http://52.47.182.10:880/nl/jsp/logon.jsp"

 

Thanks.

  

 

 

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Best answer by Jonathon_wodnicki

Hi,

 

Change the operators' security zone to align to their IP ranges.

This can be accomplished by altering the zone in instance conf or altering the operators to use a more permissive zone. Ideally there is a LAN zone with their IP ranges, and with all operators set to use it.

 

Thanks,

-Jon

1 reply

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
January 14, 2020

Hi,

 

Change the operators' security zone to align to their IP ranges.

This can be accomplished by altering the zone in instance conf or altering the operators to use a more permissive zone. Ideally there is a LAN zone with their IP ranges, and with all operators set to use it.

 

Thanks,

-Jon

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