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harshu_4u
Level 2
April 26, 2022
Solved

SAINT File Values are not visible in Analytics reports

  • April 26, 2022
  • 3 replies
  • 2278 views

Hello Team,

 

Hope you are doing well.

 

I have uploaded a SAINT file in Adobe Analytics through the classification Importer. It is having all campaign-related columns(campaign name, campaign type, channels, etc.). When I uploaded my file successfully I can't see the values under some columns (MISC, MISC2, MISC3) for some campaigns only. They are visible as "Unknown" under reports. I have 20 campaigns in the SAINT file, all are available in the Analytics reports(campaign name, channels) but some campaigns(approx. 2-3) don't have values under(Misc, Misc2, Misc3) columns, even when their values are present in SAINT file.

 

Can you please help me in suggesting what can be the reason for this ?

 

Thanks in advance,

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Best answer by Pablo_Childe

Perhaps re download template for particular metric.

(dont delete any of top rows that are part of template)

make sure template is for the variable you want to SAINT update.

Then use a text editor and not excel to add the new rows of data.

then try re upload and see.

 

BTW how big is upload file in terms of file size?

3 replies

R
RaawiMahendru
Level 4
April 26, 2022

Hey @harshu_4u  When did you upload the classification file ? Has it been 72 hours since you uploaded the data

H
harshu_4uAuthor
Level 2
April 26, 2022

Hey, 

 

Yes, I have uploaded the classification file last Friday, so it's been more than 72 hours already.

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
April 26, 2022

Also, check this forum thread that has a similar question: https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/recently-uploaded-classification-shows-quot-unknown-quot/td-p/449437

H
harshu_4uAuthor
Level 2
April 26, 2022

Yes, I checked this question already also checked my file for all the special characters and whitespaces but still it's same.

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity AdvisorAccepted solution
Community Advisor
April 26, 2022

Perhaps re download template for particular metric.

(dont delete any of top rows that are part of template)

make sure template is for the variable you want to SAINT update.

Then use a text editor and not excel to add the new rows of data.

then try re upload and see.

 

BTW how big is upload file in terms of file size?

    Alexis_Cazes_
    Alexis_Cazes_
    Level 10
    April 27, 2022

    As we do not know the key values you are trying to upload and we do not have the file you uploaded, there is little we can do apart from providing some advise.

     

    1. Read this documentation with common issues: https://experienceleague.adobe.com/docs/analytics/components/classifications/classifications-importer/troubleshooting.html?lang=en

    2. Retry to upload using the following:

    • download the template for your variable
    • add one line of classification for a specific key
    • validate no new tabs or any funky characters are added. 

    3. I believe when you upload there is an option to download the uploaded classification which should tell you if it was successful or not. at least report us the confirmation message

     

    Also I would open your file using a text editor like notepad++, there is a button like ¶ which allows you to see all characters including tabs and spaces. This should allow you to validate no additional tab are being added.

     

    if issue persist contact cuctomercare as they should help further

      H
      harshu_4uAuthor
      Level 2
      May 9, 2022

      Hello Alexis,

       

      I couldn't upload my file here as it is having classified link from client. But after downloading and uploading the same file many times, now the issue has been resolved.

       

      But, currently I am facing another issue as some of the links from the SAINT file are not showing as classified, they are using the value from the campaign parameter in Analytics workspace.

      I will open a new question for it.

       

      Best, 

       

       

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