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Request for Feature Enhancement (RFE) Summary: Use-case: In AEM, a proper preview can be generated, but this functionality is missing in Content Hub. Current/Experienced Behavior: Many assets are stored in ZIP file formats, but Content Hub currently displays them as blank folders or icons. Improved/Expected Behavior: need for a feature to generate previews for ZIP files automatically to avoid manual effort Environment Details (AEM version/service pack, any other specifics if applicable): AEMaaCS Customer-name/Organization name: Screenshot (if applicable): Code package (if applicable):
In the new email builder, I think it would be great to have Adobe Fonts as an option in My Theme — in addition to Standard and Google Fonts. Also being able to define fall-back fonts within My Theme would be great as well. Thank you!
There’s a function that I really like in the Developer Console: In order to delete a project, you need to enter the name of the project in order to delete it.It would be nice to set some Workfront objects with that setting (request queues, certain projects, etc.). Perhaps a toggle switch on the object’s settings.When you’re an admin and you’re stressed and you have 20 tabs open, the possibility of deleting something you shouldn’t becomes greater than 0%. If the admins have the power to delete anything in-system (and we do), we should have a check on things to ensure that we’re deleting the right things.
Currently with Dynamic Chat, if one of our BDRs misses the chat, the only option is to display a message and possibly display their calendar link. What we would like to have is if the agent misses the chat, after it displays the fallback message, we want to reroute it back into the bot workflow to ask additional questions so we can send it to someone to do a follow up. It’s a better experience as well for someone engaging with the bot because it isn’t just a they’re not available and that’s it.
In the Classic Workfront experience, there was a way to attach a custom form to a task without having to fill in the required field information. My agency has project managers add these forms to the appropriate tasks as new requests come up and then another team member fills the form in. Now we're switching people onto the new experience and realizing that all the required fields have to be filled in whenever a form is attached because there isn't a way to add a form without also hitting that requirement.In our scenario, our project managers do not have the information that goes in those forms, they're just the person getting the form in place because they have the proper licenses. Another user with a work license generally has responsibility of filling in the form information and typically at a later date then when the task & form are added to the project.Losing the functionality from the classic experience really hurts the process we had in place. And if the project managers just go in and add a bunch of dummy data to these required fields it means they're going to be triggering any reporting where users relay on these required fields HAVING information to pull into a report so they can count it as having been filled in for processing.
https://experienceleague.adobe.com/en/docs/campaign/campaign-v8/privacy/privacy#namespacesPer Adobe documentation linked above, as of the time of this post:“Adobe Campaign does not support importing namespaces from the Experience Platform Identity Namespace service.”The request here is to enhance Campaign such that it importing namespaces from the Experience Platform Identity Namespace service is possible.Business Impact: The inability to process privacy deletions in ACC can block critical implementation work, impacting compliance and data privacy operations. When implementing custom namespaces with Campaign, this process often involves roping in Field Services or Technical Consulting.
From what I can tell (and correct me if I’m wrong), there’s no way to edit a theme I’ve created in the new builder without creating a new template. The only way I can see to do it is to create a new template, select Create or edit themes, select the My Themes tab, select the theme, and then click Edit. It would be great if there were a way to access My Themes without having to create a new template every time 😊
It would be grate if I could better decide what people can do on proofs they are shared with (decide if they can add comment, share, download original file, make decision, edit stage/proof/custom fields, send notifications, print summary, use @mention). Also some of roles available right now should not be used and it would be good to decide what roles are available when sharing proofs.
Description:I'd like the ability to have a little bit of control over the look and feel of custom forms, particularly how they are displayed when used as a request queue. Ideally we'd be able to adjust font size, font weight, color, bolding, etc. Even if we could apply a default font-size for the form, and selectively bold some text, that would be a huge improvement. Additionally, a complaint I've received multiple times is that the font size for a question is smaller than the font size for an option within that question. If we could change the font size we could fix this ourselves. Or, if it's easier, make the question font-size match that of the options below it. Example: Why is this feature important to you -There are new rules that go into effect in April 2026 around accessibility of internal and external documents for Government agencies. All documents must be WCAG 2.1 AA complaint. Depending on your reading of the guidelines the current request queue forms may not be in compliance. More information here: https://www.ada.gov/resources/2024-03-08-web-rule/How would you like the feature to work -I can think of a few different ways to address this:1.) Allow admins to set a default font size for request queue forms and be able to selectively bold descriptive text in forms.2.) Give us complete control over the font size, color, etc, on a per-question basis.3.) As a stopgap, increase the font-size of the question label to match that of the options below it, and ensure request queue forms meet all other WCAG 2.1 AA guidelines. Current Behaviour:We have no control over the design of custom form/request queue design, and current request queue forms may not be WCAG 2.1 AA compliant.
Right now, users aren't receiving in-app notifications when a decision is made on their proof or when someone comments on a proof that the user has generated. After discussing this with our Support team, it looks like the app notifications aren't entirely integrated with Proof, which seems like a large oversight (and a source of major inconvenience when users wait on others to make decisions on their proofs).
Description - Please enable a way to us to automate the moving of regular Workfront documents (i.e. local in the Project) into an AEM Linked Folder via the API (preferably a Fusion action module).Why is this feature important to you - It's laborious and prone-to-error for users to manually drag and drop Workfront Documents into an AEM Linked Folder. We have many clients where this could be a big time-saver both in terms of reducing the effort to move files and also improving the accuracy of where they place them as we could automate that based on Document metadata.How would you like the feature to work - Have a Workfront module in Fusion where we can map in the Document ID and also the ID of the (Linked) Folder or its associated Linked Folder ID it is to be moved into. Even if we have to use a Workfront Custom API call or plain old HTTP Request that would be fine as long as it is via a Production API.Current Behaviour - There are various internal API calls we have tried to emulate via Fusion and there is an experience league article from last year with a accepted answer post from @victorto2 (please note that the original question is not relevant...only the answer) which indicates it was possible at that time but I've been unable to get that to work yet. And, even if I did, it is an unsupported internal API call which is not ideal for production use by customers. So, basically there is no current workaround.
We have multiple Reports that must pull data based on a Weekday to Weekday date Range. Sometimes it is a Friday-Friday, Monday to Monday, etc. Would add a lot of value to set a Day of the Week WIldcard type feature for Dates in a Workfront Report.
We often used the Document approvals for our proofs - was easier for us. But due to a certain issue/bug we’ve been somewhat forced to learn to do it via the Proof Approval method (via the ProofHQ way). I’ve noticed visually there’s a big difference and I much prefer how the Document approvals display. The red and green buttons for approvals let the users know right away where to click to make their decision. I am hoping the Proof Approvals can soon match the UI of the other approval method in the future. It feels cleaner and more direct on what the reviewers are supposed to do. Even the email notifications show a big difference. I wish there was a way to change the font size on the Proof notifications because any message sent has such a small font and immediately followed by the proof’s information that people start to just disregard after some time. Below are screenshots with direct comparisons:
Request for Feature Enhancement (RFE) Summary: Provide a way for the "Asset Compute microservice extensibility"/Asset Compute workers to access the default renditions for an Asset so the custom worker can use those as a baseline for further conversions. Either: Pass a default rendition to the worker (instead of, or in addition to, the original). Or: Defer worker invocation until default renditions are generated (opt-in), so the worker can fetch them reliably. Or: Allow non ARM64 containers and installation of custom binaries like imagemagick for the Asset Compute microservice Use-case: We need to generate custom renditions (e.g., square JPEGs with white borders) from assets like .ai (Adobe Illustrator), .psd (Adobe Photoshop), .svg, .eps, etc. These file types are already supported by AEM’s default rendition generation, but not by Asset Compute workers directly (see below for reasons). If workers could use AEM’s default renditions as inputs, they could reliably transform these assets without needing external tools. Current/Experienced Behavior: AEM Assets and the generation of (default) renditions already supports a wide range of file types. However, the "Asset Compute microservice extensibility" is fairly limited in the filetypes it can process. There currently is no way we and Adobe Support found to support mentioned filetypes (ai, psd, ...).There is no way of reliably accessing the generated (default) renditions which then could be used as a baseline for the actual conversion from within the microservice, as they are not generated at the time of invocation microservice Technical details/background: The "recommended" library "JIMP" which is referenced in the demo project is super limited in the filetypes it can support (currently only jpeg, png, bmp, tiff, gif) Using other image conversion libraries wasn't successful either, as they always rely on binaries (like imagemagick) which don't work on the ARM64 containers the microservice runs on As mentioned previously, trying to access the default renditions and using them as a baseline for the conversion doesn't work either, as they are not generated/available at the time of the invocation of the microservice In summary: Asset Compute microservice currently only works for a very limited set of filetypes. Improved/Expected Behavior: Three possible solutions (either would solve the problem): Allow default renditions or custom defined renditions to be passed into workers instead of only the original Asset binary Invoke custom workers only after default renditions exist (opt-in, via processing profile checkbox), so the worker can fetch and transform them. Allow non ARM64 containers and installation of custom binaries like imagemagick for the Asset Compute microservice Environment Details (AEM version/service pack, any other specifics if applicable): AEM as a Cloud Service (2025.8) with Asset Compute microservice running on Adobe AppBuilder/Runtime) Customer-name/Organization name: (private), see support case E-001769596 for customer specific details Screenshot (if applicable): N/A Code package (if applicable): N/A
We’ve started using dynamic chat with our BDR team. The biggest feedback from them is that they want to customize the notification sounds when they receive a new chat. The team is often multitasking and uses their computers for calls as well as chat. With the sound that is played to notify of a chat or of replies, it is causing issues if they are on the phone at the same time. I’d love to have a similar ability for the agents as we do for our external users that we can customize the sound that is played and the duration of the sound. The other big feedback we are having is that the 90 second window to reply to a chat isn’t ideal. We’d love to be able to customize this. When you have BDR teams that the size fluctuates regularly (it’s a role that is often promoted into sales), then when we are down to a smaller group, we would like the abandoned window to be able to be increased. Ideally, our BDR manager would love to customize it by user, but even allowing us to change that window at a global level would be helpful.
Within Workfront Planning - it seems there’s no easy way to move (completely) items from one workspace to another if reorganization is needed. Meaning, the original location would be archived or deleted altogether and the records within it would be repurposed and moved to a new or other existing workspace. I know the ability exists to download/export the record, and then reupload - but this requires relinking, reformatting, etc. in the record once it’s uploaded into the desired workspace.
Hi everyone. We'd like to be able to toggle on/off the different layers of a PDF from within the proof viewer, without having to make our clients download the PDF to see the layers. Most of our clients don't have Acrobat to be able to see the individual layers.
Description - Allow PDF layer functionality to be available in ProofingWhy is this feature important to you - Users who go to the effort of incorporating layers into their PDF's don't want their final audience to not be able to use them.How would you like the feature to work - Retain more of the original PDF structure to allow layers throughCurrent Behaviour - Workfront flattens the PDF to view in proofing, thus removing the layer functionality.
Currently documents/proofs roll-up from the task level into the project level which is great. But we also need documents AND proofs to roll-up to the program level (in our case, campaign). Many on our team need to see all documents across multiple projects in a project/campaign.This would also help with users trying to find certain documents related to a campaign but unsure which project it would be in.
Request for Feature Enhancement (RFE) Summary: Custom domain names are supported in Cloud Manager for both publish and preview services for Sites programs. Custom domains for author services are not supported. Use-case: Currently the Author service is accessed via URL in format -https://author-p<Program-ID>-e<Environment-ID>.adobeaemcloud.com Custom domain name for Author should be service should be supported similar to Preview and Publish Services. Current/Experienced Behavior: Only URLs of below format are allowed - https://author-p<Program-ID>-e<Environment-ID>.adobeaemcloud.com Improved/Expected Behavior: Custom Domain Mapping should allow URLs like https://brandAauthor.brand.com to be mapped to Author service. Environment Details (AEM version/service pack, any other specifics if applicable): AEM Release 2023.4.12142.20230526T152858Z Customer-name/Organization name: TA Digital Screenshot (if applicable): Code package (if applicable):
As a user, I want to add Outlook meetings synced to the Workfront Home > Calendar to projects and / or my timesheet (General Time if not assigned to a project). in order to avoid re-keying meetings as tasks or timesheet time in Workfront.System Functionality Idea: ability to click on an Outlook Meeting in the Workfront Home Calendar that allows you to create a task in a project (pulls the meeting name and duration) or transfer time (duration) to a General Hour Type.Value: this will minimise the need to switch between systems and increase time in the Workfront platform for the source of all work (incl. meetings).
Description - Add the Workfront widget such that Outlook meeting invites can be exported into Workfront as a task or an issue in a project Why is this feature important to you - Being in enablement, we track, report, share WF calendars and collaborate on events scheduled by our team. Specific projects can support 25 events in a quarter. It would make updating events a lot easier if we could add these outlook events as tasks in Workfront without manually updating them as tasks. How would you like the feature to work - Similar capabilities exporting emails into Workfront projects as tasks or issues. In addition, it would be great if the event start and end date could be picked up as the Planned Start and Planned completion date of the task, and the meeting duration be updated as the task duration Current Behaviour - Feature doesn't exist.
Hello team,I’m working on automating a small process in Marketo and would appreciate your input and ideas to make it effective. Here’s the scenario: We are using Marketo and the third-party platform Splash to set this up. We will create a landing page in Splash, which will automatically generate the event in Marketo.In Marketo, I will need to update the event naming convention, activate a trigger campaign, and update the SFDC campaign in the flow step. That’s all I need to do. The naming convention and SFDC campaign will be automatically created by another third-party platform. Our goal is to track leads in both Marketo and SFDC without setting up anything else.I understand some automation is already in place, but I’d like to automate the other two steps for setting up the Marketo program.My Ideas:I was considering updating the Marketo naming convention directly through the Splash tool, but I'm unsure if that will work. I also thought about trying web browser automation, but I believe that's restricted in Marketo. Can we try with bot? I would need your ideas and insights.
Description:Users have noticed inconsistent behavior for their pinned pages loading in. There appears to be enough space in the pinned pages section for all the pins, yet the number of pinned pages that appears varies regardless of if they are opening the web browser for the first time or a new tab, or using a monitor or laptop screen. As many as half of the pinned pages won’t appear. I had brought this issue up to Workfront Support, and they suggested to use Ctrl - and Ctrl + to fix the issue. While that does the trick, it is very tiresome for users to continually do this multiple times a day. Why is this feature important to you:The purpose of the pinned pages is so they are always visible and accessible. Having to continuously make them visible is counterproductive. How would you like the feature to work:It would be beneficial if the correct number of pinned pages always loads when opening the web browser or new tab. Current Behavior:Users have to use Ctrl - and Ctrl + to have the pinned pages appear correctly, which causes disruptions to their work.
With the reporting that is set up in dynamic chat, we have a large gap in not being able to report on how many people reach each individual goal. The reporting simply shows goals overall but when you have dialogues that route to support or other teams outside of sales, we want to be able to easily report on these stats. Even within the sales/marketing world, we have goals for people that opt in to receive communications vs those that go to a rep as an MQL that we would want to report on. The workaround for using smart lists is only viable when the person is known, but since when someone asks to speak with support we provide the details for creating cases, we don’t always know who that person is. It’s almost exclusively coming through as anonymous which ends up not putting them into a smart list in Marketo. Adding in functionality, even if we had to create system level tags for the goals or something would be huge for our reporting. Or adding it to the Advanced BI Analytics would work as well. Just some way for us to report on this would be great.
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