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derekw42533281
Level 3
September 15, 2022
Solved

Update the No Longer Contact flag...

  • September 15, 2022
  • 1 reply
  • 1630 views

Is there a way to update the no longer contact flag when the email address gets updated?

We currently have a process where if a customer bounces we notify them to update their email address. When they do update their email address during the import the email address updates but the no longer contact does. Is there a way to update that flag when the email changes?

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Best answer by bisswang

Hm, how do you set the "do not contact" in the first place?

 

If there is a bounce, it normally creates a Quarantine record inside ACS and does not set the flag.

The Quarantine record tough is bound to the E-Mail address, i.e. with a changed address, they would be contacted again.

 

Else you may handle it in the import workflow:

  • Reconcile with existing profile
  • if existing profile + different email address => reset the flag

1 reply

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
September 16, 2022

Hm, how do you set the "do not contact" in the first place?

 

If there is a bounce, it normally creates a Quarantine record inside ACS and does not set the flag.

The Quarantine record tough is bound to the E-Mail address, i.e. with a changed address, they would be contacted again.

 

Else you may handle it in the import workflow:

  • Reconcile with existing profile
  • if existing profile + different email address => reset the flag
    D
    derekw42533281Author
    Level 3
    September 19, 2022

    Hey Ramon,

     

    Would you be able to assist me on how to do this in the import workflow. I'm running into a wall.

     

    I'm struggling getting the workflow to identify the different email. I might be going at this the wrong way.

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    September 20, 2022

    sure, what you can do:

    • Load file to process the input information
    • Add reconciliation activity
      • Under relations add profile
      • add a join based on the ID to match the record (e.g. customer number, ...)
    • in the next step you can access the profile and compare it with the data from the file

    Those this indeed only will work if you do have some criteria on the profile which stays the same after the change (e.g. customer ID) or if the input file contains the old e-mail address

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