Service confirmation email (transactional) not being sent | Community
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filipe23353816
filipe23353816
Level 2
August 3, 2020
Solved

Service confirmation email (transactional) not being sent

  • August 3, 2020
  • 2 replies
  • 1580 views

Hi,

I have set up a confirmation email for a subscription service (according to https://docs.adobe.com/content/help/en/campaign-standard/using/profiles-and-audiences/managing-subscriptions/confirming-subscription-to-a-service.html).

But when I try it out I don't receive any confirmation email. It seems like the deliveries are created but not being sent (editing state). Anyone has any idea why it is not working out?

/Filip

 

 

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Best answer by bisswang

This seems that the delivery preparation fails.

This can have different reasons like compilation of the mail template fails or some typology fails the delivery (e.g. empty subject).

Best would be to trigger a proof and check if that is being processed / else check the logs on the proof.

2 replies

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
August 3, 2020

This seems that the delivery preparation fails.

This can have different reasons like compilation of the mail template fails or some typology fails the delivery (e.g. empty subject).

Best would be to trigger a proof and check if that is being processed / else check the logs on the proof.

filipe23353816
filipe23353816Author
Level 2
August 4, 2020

Hi,

 

Thanks for the reply. I tried to change the delivery settings first with no luck but then when I tried to change the content it suddenly worked. So you were correct that something was wrong with the template. I was able to proof it though so I am not sure what was wrong.

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