Recipients won't show up in Campaign UI but exist in database | Community
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alb52547777
Level 2
July 20, 2018
Solved

Recipients won't show up in Campaign UI but exist in database

  • July 20, 2018
  • 2 replies
  • 1879 views

Hi there,

I have imported some recipients into campaign and they appear in the database, in generic query editor, etc. but they do NOT appear in the recipients tab on the explorer. I can't use them in any workflows or anything.

Please tell me how to make recipients who exist in the database but not in the recipients tab, exist in the recipients tab.

Thanks so much to whoever takes the time to help

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Best answer by vraghav

Hi alb52547777,

This is probably because when importing the recipients you didn't set the @[folder-id] column value. So all your recipients have a folder-id set to 0 thus not visible to you when you go to Profiles & Target > Recipients.

Please update the Folder link when inserting/updating the recipients.

Regards,
vipul

2 replies

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
July 20, 2018

Hi alb52547777,

This is probably because when importing the recipients you didn't set the @[folder-id] column value. So all your recipients have a folder-id set to 0 thus not visible to you when you go to Profiles & Target > Recipients.

Please update the Folder link when inserting/updating the recipients.

Regards,
vipul

A
alb52547777Author
Level 2
July 22, 2018

Hi Vipul,

Can you please upload some screenshots showing how to do this, as I am not sure how to do this. A screenshot or a link to some documentation would be much appreciated.

Thanks so much,

Bob

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