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DominikLackovic
Level 2
July 26, 2018
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Images not displayed after Campaign update

  • July 26, 2018
  • 11 replies
  • 7904 views

Our Adobe Campaign worked without issues until recent update. Now landing pages cannot fetch header image. When I upload new header image to brand, system doesn't save them. Only thing that is working correctly is newsletter delivery item because it uses image from AEM instance. Every image in Campaign instance in unreachable. Any ideas?

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Best answer by kuthiala_ananya

Hi dominikl66817691​

The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.

I Hope this helps !!!

Regards,

Ananya Kuthiala

11 replies

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marjoriej497634
July 27, 2018

Same issues here. Our images may or may not load after importing them, then 10 minutes later the ones that didn't load are showing up and another one that seemed to load fine is now broken.  We're working with support but haven't made any progress.

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