Hi @andrewjo5,
I share some solutions, that could potentially help you to resolve your issue:
- Ensure that each URL within the dynamic sections (articles) has a unique and identifiable label in the ACS configuration. This is key for tracking to work correctly and be reflected in the reports. You might need to revisit the configuration of your Conditional visibility settings to ensure that all URLS are properly recognised by the system.
-Clear your cache or view the report in a private/incognito browser window to ensure you're looking to the latest data.
- Double- check the configuration of tracked URLs and labels in the email template. Ensure that each URL is associated with a unique tracking label, and these labels are correctly applied in the dynamic content blocks.
-Adjust the report settings to include all links, not just the top ones. Check if you have an option to expand or customize the report to show all tracked URLS.
-If the above does not resolve the issue contact Adobe Support providing them with specifics about your email setup (including the dynamic conditions and conditional visibility) and the discrepancy between your tracked URL data and what's shown in the Hot Clicks report.
Workaround: You can potentially create a more detail custom report that replicates the Hot Clicks functionality but takes into consideration the dynamic content, allowing you to track clicks per article effectively.
If the Hot Clicks report previously displayed correctly correctly during testing, compare the configuration settings from that test deployment to your current live deployment to identify any differences.
¡Hope this is helpful!
Regards,
Celia