External Account - SSH Key (File download from an External vendors SFTP)

Question

Hello,

I'm trying to set up an External Account where I would access an outside vendor's FTP to pick up files they post daily. The vendor says they would need OUR Public Key for them to load on their end in order for us to access their server. Can someone clarify the process for me?

Step 1) Contact Adobe Support and have them create a Public and Private SSH Key for me. (FYI - Adobe is hosting our instance)
Step 2) Provide the 3rd party vendor the Public Key

Step 3) Set up the External Account pointing to the vendors SFTP server - stp.******.com; Port:22; Authentication Type: Public Key: Account (is this the vendors Username); and make sure Adobe has the keys added to the External Account.

I should then be able to include a File Transfer Activity (File download) and point to the external SFTP, and grab the file placed in that directory.

Are these steps correct?

bisswang · Accepted Answer

Yes, these steps are correct for outbound SFTP accounts.

here support will generate the key pair and provide the public key to you.

It could be that you may do step 3 first (i.e. create SFTP account) and then tell support to create a key for that one but not 100% sure

SatheeskannaK · Answer

Hi @holmes74338504,

You need provide following information via adobe ticket to get this external account setup completed:

1. SFTP External Account Name

2. IP to be whitelisted

3. Share the key to be installed.

This all information vendor should be able to provide.

Thanks, Sathees

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