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YS-ST
December 24, 2020
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Error in Shared Data Sources

  • December 24, 2020
  • 1 reply
  • 997 views

Hello Community,

An error occures whenever I try to create a new Shared Data Source in ACS.
Please find below the description of the error.

 

ERROR :

Please make sure you have permission to Adobe Audience Library. 
Error while calling the network: status: 404 URL: https://ED.experiencecloud.adobe.com/content/mac/ED/audiences/folder?action=list_datasources&ims=1.
Error while executing the method 'GetDataSources' of service 'nms:amcDataSource'.

 

Kindly advise on this matter.

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Best answer by shelly-goel

Hi @ys-st 

With the limited information on what you've done so far, it looks like the provisioning and configuration is not done from Adobe end. If not already done, you would have to send a request to Adobe for this as detailed below:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-audience-manager-or-people-core-service/provisioning-and-configuring-integration-with-audience-manager-or-people-core-service.html?lang=en#integrating-with-adobe-cloud

Additionally, external accounts to be set up as well. You can see other troubleshooting information here:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-audience-manager-or-people-core-service/troubleshooting.html?lang=en#integrating-with-adobe-cloud

If the provisioning is in place, you would also have to check if you're authenticated via IMS (Adobe ID) that has been added to the audience library product profile through admin console.

1 reply

shelly-goel
Adobe Employee
shelly-goelAdobe EmployeeAccepted solution
Adobe Employee
December 24, 2020

Hi @ys-st 

With the limited information on what you've done so far, it looks like the provisioning and configuration is not done from Adobe end. If not already done, you would have to send a request to Adobe for this as detailed below:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-audience-manager-or-people-core-service/provisioning-and-configuring-integration-with-audience-manager-or-people-core-service.html?lang=en#integrating-with-adobe-cloud

Additionally, external accounts to be set up as well. You can see other troubleshooting information here:

https://experienceleague.adobe.com/docs/campaign-standard/using/integrating-with-adobe-cloud/working-with-campaign-and-audience-manager-or-people-core-service/troubleshooting.html?lang=en#integrating-with-adobe-cloud

If the provisioning is in place, you would also have to check if you're authenticated via IMS (Adobe ID) that has been added to the audience library product profile through admin console.

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