WKF-560038 error when performing action 'prepare' on deliveries | Community
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M
MK0610
Level 2
June 10, 2021
Solved

WKF-560038 error when performing action 'prepare' on deliveries

  • June 10, 2021
  • 2 replies
  • 8792 views

Hi all,

 

Multiple deliveries in different campaigns are showing has having the error noted in above and failing to execute. Can anyone advise on the cause and how this can be resolved?

 

Thanks in advance,

 

Mubeen

Best answer by Darren_Bowers
Probably isn't required anymore, so wouldnt hurt to remove it. Cheers

2 replies

Darren_Bowers
Darren_Bowers
Level 9
June 10, 2021

Hi@mk0610 - what errors are showing in the delivery Audit logs?

https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/monitoring-deliveries/delivery-dashboard.html?lang=en#delivery-audit-

Thanks

Darren

Darren_Bowers
Darren_Bowers
Level 9
June 14, 2021
Hi Mubeen. There should be a delivery that it has tried to prepare. You should find it in the execution folder (the same delivery folder the successful deliveries go into). It would likely have failed because of some logic condition in your email that only happens occasionally. In that delivery you will find an audit log which might tell you why it failed
A
AnandB13
June 14, 2023

Hi all, I was facing the same issue. It resolved for me after changing the default typology rule to different one.

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