The output message for recipient '' is empty. Document delivery has been canceled for this recipient. | Community
Skip to main content
Level 2
March 4, 2021
Question

The output message for recipient '' is empty. Document delivery has been canceled for this recipient.

  • March 4, 2021
  • 2 replies
  • 1968 views

Hello!

We have a Telemarketing channel and external account setup and it is of Delivery Mode = Bulk delivery

We have a JS connector to the external account:

function processDeliveryPart (deliveryPart) {
var msgs = <messages successOnSent="true"/>;
for each( var msg in deliveryPart.message ) {
msgs.appendChild(<message
id={msg.@id}
status="1" />);
}
return msgs;
}

//-----------------------------------------------------------------------------
// Useless here, but needed by Neolane
//-----------------------------------------------------------------------------
function getStatus (xml) {
var msgs = <messages/>;
return msgs;
}

//-----------------------------------------------------------------------------
// Useless here, but needed by Neolane
//-----------------------------------------------------------------------------
function getMessages (xml) {
var msgs = <messages/>;
return msgs;
}

 Most of the time we get the error in the broadLog as below:

I have referred a similar thread but, that did not help me. May be I have missed something:

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/delivery-routing-issue-the-output-message-for-recipient/qaq-p/310406

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/status-reporting-of-custom-delivery-channel/qaq-p/354805

 

And a blog as well:

https://blog.amplexor.com/adobe-campaign-going-strong-custom-communication-channels

 

Could you please help me out to find a solution of if you have come across such scenario then please point me out in the right direction.

 

Thank you,

Anoop

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Jonathon_wodnicki
Community Advisor
Community Advisor
March 4, 2021

Hi,

 

Set providerId={msg.id} in <message/>?

 

Thanks,

-Jon

Level 2
March 8, 2021
Thank you very much for you reply @jonathon_wodnicki. We tried to include providerID but we see the same error
Level 3
November 30, 2023

Were you able to resolve the issue?

 

Can you please help me with this?

 

Thanks,

Krishna