Removing a address from Quarantine table that has been sent from Message Center | Community
Skip to main content
Level 3
August 26, 2024
Solved

Removing a address from Quarantine table that has been sent from Message Center

  • August 26, 2024
  • 1 reply
  • 839 views

I have an address that was added to our Quarantine list in our Marketing Instance of ACC, from an email send from our Message Center instance.

I first set the status to "Valid" which didnt change anything, and then we removed the address from quarantine table as a whole, but we are still seeing the delivery logs of the email send from the Message Center delivery as ignoring that particular address. We think that the Marketing instance removal of teh address from quarantine is somehow not reflected in the message center, as a result of me likely not doing something added.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by DavidKangni

Hi @connorslack24 

 

Removing quarantine from the marketing instance won't remove it from the RT instance. You need to open a ticket with Adobe support to remove it.

 

Thanks,

David

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
August 26, 2024

Hi @connorslack24 

 

Removing quarantine from the marketing instance won't remove it from the RT instance. You need to open a ticket with Adobe support to remove it.

 

Thanks,

David

David Kangni
Level 3
August 27, 2024

Thank you David, this was helpful and worked.