Not able to see the existing delivery templates and campaigns for other "non-administration right" operator | Community
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Poonam_Dogra
Level 4
July 14, 2022
Solved

Not able to see the existing delivery templates and campaigns for other "non-administration right" operator

  • July 14, 2022
  • 1 reply
  • 2889 views

Hi Team,

Requesting your help regarding access management:

Query: Have to create an operator group "X" which has all the named rights except "Administration". I have provided the same but the issue is the new user under "X" group is not able to see the delivery templates/campaigns which are already present in the respective folders.

-> New operator group ['X'] has read write and delete access to the corresponding folders.

Below is the screenshot of views from admin and "X" group login:

Admin view:

  

X operator having all named rights except "Administration" named right:

Any related help will also be extremely helpful.

Thanks in advance! 

 

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Best answer by Poonam_Dogra

Hi @marcel_szimonisz ,

I added the read and write access to all the folders in the adobe campaign, and checked the operator is able to see the nms:plan, nms:program and nms:operations folders but the user is not able to see the existing campaigns/deliveries/workflows 🤔 🤔

Thanks,

Poonam


Hi All,

Just in case if this would be helpful for someone in future. In this case, the issue was "organizational entity" allocated to the new operator.

The new operator-we have created for this request- having all rights except admin rights, had a different organizational entity allocated and thus was not able to see the existing templates [created by other organizational operators] even with all the folder read/write access.

Thanks!

 

1 reply

Marcel_Szimonisz
Community Advisor
Marcel_SzimoniszCommunity Advisor
Community Advisor
July 14, 2022

Hello @poonam_dogra ,

I suppose they have right to see this folder but cannot see the contents of it. You also need to give proper rights to the campaign templates folder that is found under resources.

 

Marcel

P
Poonam_DograAuthor
Level 4
July 14, 2022

Hi @marcel_szimonisz ,

Thank you for looking into this and responding.

I just checked the 'X' operator group has read, write and delete access on resources> templates- below highlighted folders

 

Still I am not able to see the existing contents of deliveries and campaigns templates. ☹

 

P
Poonam_DograAuthorAccepted solution
Level 4
July 19, 2022

Hi @marcel_szimonisz ,

I added the read and write access to all the folders in the adobe campaign, and checked the operator is able to see the nms:plan, nms:program and nms:operations folders but the user is not able to see the existing campaigns/deliveries/workflows 🤔 🤔

Thanks,

Poonam


Hi All,

Just in case if this would be helpful for someone in future. In this case, the issue was "organizational entity" allocated to the new operator.

The new operator-we have created for this request- having all rights except admin rights, had a different organizational entity allocated and thus was not able to see the existing templates [created by other organizational operators] even with all the folder read/write access.

Thanks!

 

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