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bhjeong
Level 2
December 17, 2020
Solved

How to turn off delivery retry

  • December 17, 2020
  • 6 replies
  • 2635 views

Hi All

 

Is it possible to turn off delivery retry?

We are sending SMS messages using Recurring delivery activity.

The activity's default configuration allows five retries at one-hour intervals, followed by one retry per day for four days. 

But we should not send SMS messages 9PM - 8AM.

So we want to turn off delivery retry.

Because soft or Ignored error messages can be sent to our recipients on 9PM - 8AM by retry rule

 

Thanks

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Best answer by kuthiala_ananya

Hi @bhjeong 

 

I do not think ACC has such functionality out of the box but it could be possible if sms vendor can stop sending sms between 9PM - 8AM.

 

 

 

Regards,

Ananya Kuthiala

6 replies

kuthiala_ananya
Adobe Employee
kuthiala_ananyaAdobe EmployeeAccepted solution
Adobe Employee
December 17, 2020

Hi @bhjeong 

 

I do not think ACC has such functionality out of the box but it could be possible if sms vendor can stop sending sms between 9PM - 8AM.

 

 

 

Regards,

Ananya Kuthiala

    B
    bhjeongAuthor
    Level 2
    December 18, 2020

    Hi @kuthiala_ananya 

     

    I know. ACC has not such functionality out of the box.

    So I asked to Customer's sms vendor whether they can do stop sending sms between 9PM - 8AM

    but they can't do that.

    I will ask to sms vendor again

     

    Thanks.

    ananya kuthiala 

     
    DavidKangni
    Community Advisor
    DavidKangniCommunity Advisor
    Community Advisor
    December 18, 2020

    Hi @bhjeong 

    you can use a time constraint activity in your workflow to avoid sending during a time period. In screenshot below SMS are sent only between 9 AM - 9 PM.

    On top of that you can also modify you delivery properties by setting 0 retry and change the delivery duration to 1 day.

     

    Thanks,

    David

    David Kangni
      B
      bhjeongAuthor
      Level 2
      December 22, 2020

      Hi @davidkangni 

       

      I think. A time constraint activity is not proper for this case.

      because retry rule is not affected by the time constraint activity.

       

      I try to modify delivery properties as you told me.

       

      Thanks,

      David

       

       

       

      A
      akedia
      Level 2
      December 22, 2020

      Change the Validity to 1 hour . "Validity" is the property in the Delivery

        A
        amritakedia_epsilon
        Level 3
        December 23, 2020

        If you change the Validity Limit  property of the Delivery to 0 . Then retry will not happen

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