ERROR SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'. | Community
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Prasanna_Soni
Prasanna_Soni
Level 4
July 28, 2020
Solved

ERROR SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.

  • July 28, 2020
  • 4 replies
  • 12508 views

While Sending Delivery i am getting below error 

<?xml version='1.0'?><SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring xsi:type='xsd:string'>SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
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Best answer by Adhiyan

Hello Prasanna,

 

What Milan has said is correct. Most of the times this issue happens when there is a connection issue with the tracking server.

So you can check the audit tab of the delivery to see where the failure happens and alternately turn off tracking for this delivery and see if it succeeds.

 

Regards,

Adhiyan

4 replies

Darren_Bowers
Darren_Bowers
Level 9
July 28, 2020

Hi @prasanna_soni - its most likely a rights issue. Have a read thru this post and see if any of the folder rights apply to your issue: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/sop-330011-error-while-executing-the-method-startdelivery-of/td-p/317171

Prasanna_Soni
Prasanna_SoniAuthor
Level 4
July 29, 2020
Nope Didnt helped at all ..... Please note user is admin user .. The link that you send was mainly focused on non admin users.
Milan_Vucetic
Milan_Vucetic
Level 9
July 29, 2020

Hi @prasanna_soni

usually you may occur this error if:

  • your app server cannot reach tracking server
  • user does not have enough privileges
  • user does not have enough privileges on folder where delivery should be saved...

Check if your target is set properly, seeds and if delivery scheduled time is not in the past. Reset mta and web processes.

Regards,

Milan

Prasanna_Soni
Prasanna_SoniAuthor
Level 4
July 30, 2020
I did all this still issue not resolved
SheetalAgrawalSoni
SheetalAgrawalSoni
Level 2
August 5, 2020

I faced same issue long back and here are steps that you should try in lower env  :-

1- Truncate table XtkWorkflowLog

2- INSERT INTO XtkWorkflowLog(iWorkflowId) values (0)

3. Go to platform > options and Set the LastConsolidated to latest date time and Pointer remove the numbers from Options settings.

4. In technical Workflow section - Restart Tracking workflow

 

it should work ! Have fun ! 

 

Sheetal 

Adhiyan
Adobe Employee
AdhiyanAdobe EmployeeAccepted solution
Adobe Employee
August 12, 2020

Hello Prasanna,

 

What Milan has said is correct. Most of the times this issue happens when there is a connection issue with the tracking server.

So you can check the audit tab of the delivery to see where the failure happens and alternately turn off tracking for this delivery and see if it succeeds.

 

Regards,

Adhiyan

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