Direct Mail creates new Campaigns for some reason | Community
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Heku_
Heku_
Level 5
September 21, 2023
Solved

Direct Mail creates new Campaigns for some reason

  • September 21, 2023
  • 2 replies
  • 963 views

Hi guys, when i create a Direct Mail Delivery from a campaign, it appears in the dashboard before sending.

But when it is sent it stops appearing in the previous campaign, and it gets linked to a campaign that didn't exist before sending the delivery.

How can i fix this?

@Manoj_Kumar_ @ParthaSarathy @Parvesh_Parmar @DavidKangni

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    Best answer by Heku_

    I had a computed attribute with an expr="[operation/...]" in my custom delivery schema. It caused the problem.

    2 replies

    ParthaSarathy
    Community Advisor
    ParthaSarathyCommunity Advisor
    Community Advisor
    September 21, 2023

    Hi @heku_ ,

    Some time when you try to copy a delivery activity from campaign-A and paste it in Campaign-B, then issue will happen. If this is the scenario, try to avoid copy pasting delivery activity from one campaign to another campaign, and instead of this create a delivery template and create a new delivery activity in the campaign and call the created delivery template.

    ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
    Heku_
    Heku_Author
    Level 5
    September 21, 2023

    Thanks for the reply, but this didn't work, do you have any other idea?

      ParthaSarathy
      Community Advisor
      ParthaSarathyCommunity Advisor
      Community Advisor
      September 21, 2023

      @heku_ , what kind of delivery activity you're using in your campaign?
      Try, If you're using continuous delivery and calling the direct mail delivery template in it, then add a JavaScript code activity after delivery activity as below,

       

      JavaScript:

      var delivery = NLWS.nmsDelivery.load(vars.deliveryId); delivery.operation_id=instance.operation_id; delivery.workflow_id=instance.id; delivery.save();

       

      Before this, You can also try clearing local cache (File > Clear the local Cache...) in your Adobe campaign console > disconnect & reconnect and check the campaign dashboard.

      ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
      Heku_
      Heku_AuthorAccepted solution
      Level 5
      September 26, 2023

      I had a computed attribute with an expr="[operation/...]" in my custom delivery schema. It caused the problem.

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