Delivery Template - Email Personalization Preview

Forum|Forum|2 years ago
October 4, 2023
2 replies
1283 views

Hi Experts,

We are facing an issue while previewing the Delivery Template - Email Personalization across the organization. It is not behaving in the same way for non Admins - some were able to view and some are not. What could be the scenario here. Without the personalisation, preview template looks good.

Please let me know your thoughts.

BR, HK

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LakshmiPravallika

Community Advisor

Hi @harikrishnadevanabowina ,

This can be related to the access level on the attributes in the particular schema where the personalization fields are coming from.

Could you Please check if your attributes in your Data schema have condition as shown below

visibleIf="HasNamedRight('@Admin')"

If yes, then the particular fields are restricted from schema level based on admin access rights.

Regards,

Pravallika.

harikrishnadevanabowinaAuthor

Level 4

Looks like the access is OK..

Do you know if there are any specific restrictions on the Delivery template level?

LakshmiPravallika

Community Advisor

Hi @harikrishnadevanabowina ,

Could you Please check the folder level restrictions ie, where those Delivery Templates reside in which folders and check if all the users have access to those folders.

Regards,

Pravallika.

ParthaSarathy

Community Advisor

Hi @harikrishnadevanabowina ,

To preview, the operator needs to have access to the schema and folders (If any folder level restrictions made in the console)

To troubleshoot, compare the Rights, Operator group and folder restriction with the non-Admins who can able to preview with personalization and with the non-Admin operator who can't able to see the personalized preview.

Alternatively, you can provide all the personalized data in seed address tab, and Preview using 'A seed address...'