Delivery is Stuck in Start Pending | Community
Skip to main content
S
ShineV_
Level 4
December 22, 2022
Solved

Delivery is Stuck in Start Pending

  • December 22, 2022
  • 3 replies
  • 2404 views

Hi Team,

 

We are facing an issue all of a sudden in Staging V8 where Email's, SMS, Deliveries when executed gets stuck in Start Pending State. 

 

All technical workflows and services are running fine and email's gets triggered from Routing as Mid Sourcing and not via Internal Email Deilvery and SMS, WhatsApp Deliveries too stopped working.

 

 

 

Thanks,

Shine v.v

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Shubham_Goyal__

Hi @shinev_ ,

 

If it was working before and this is the first time it stopped then you must reach out to Adobe Support as there could be a problem with IP affinities or MTA, which will be troubleshooted by Adobe.

 

Br,

Shubham

3 replies

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
December 23, 2022

Hi @shinev_ ,

 

If it was working before and this is the first time it stopped then you must reach out to Adobe Support as there could be a problem with IP affinities or MTA, which will be troubleshooted by Adobe.

 

Br,

Shubham

    S
    ShineV_Author
    Level 4
    December 25, 2022

    Hi @shubham_goyal__ ,

     

    Thank you for your reply,

     

    Yes internal email delivery routing, SMS, WhatsApp were working fine, all of a sudden they stopped, have raised it to Adobe.

     

    Thanks,

    Shine v.v

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    January 11, 2023

    Hi Shine,

    You can ask for a fresh MTA restart by killing all the pending processes. Usually, such errors comes when there is some issue at the MTA end.

      akshaaga
      Adobe Employee
      akshaagaAdobe Employee
      Adobe Employee
      January 13, 2023

      @shinev_ - 

      Not sure if this is already addressed for you, but there is another reason for the deliveries to remain in "Start Pending status," which is when too many campaigns are running.

      The limit of simultaneous campaigns is defined in the NmsOperation_LimitConcurrency option.

      As per your usage/set-up, there might be a need to adjust this value. 

      You can check the following documentation for various reasons accountable for "Pending status" -

      https://helpx.adobe.com/campaign/kb/acc---delivery-in-start-pending-state0.html

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        January 25, 2023

        Hi @shinev_,

        Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
        Thanks!

        Sukrity Wadhwa
        Terms & ConditionsAccessibility statement

        Loading footer...