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Vanditha_Pan
May 10, 2023
Solved

Delay in Email delivery in Adobe campaign classic

  • May 10, 2023
  • 5 replies
  • 2146 views

Hi All,

I am facing an issue in workflow where emails are getting delayed in delivery.

 

Your advice is appreciated.

 

 

 

 

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    Best answer by kalladit

    Hi @vanditha_pan,

     

    It can happen due to multiple reasons.

    This page on Delivery sending troubleshooting might help you with your problem.

     

    Cheers,

    Nikhil Kalladithodi

    5 replies

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity Advisor
    Community Advisor
    May 10, 2023

    @vanditha_pan Could you please add more details?

     

    What do you mean by delay?

    • Are you getting emails after 30 mins or 1 hour after executing the workflow?
    • Is the delivery stuck in the delivery preparation stage?
    Manoj     Find me on LinkedIn
    V
    Vanditha_PanAuthor
    May 11, 2023

    -Yes I was receiving emails after 5 hours 

    - yes it shows status as progress and email delivery keeps flashing 

    Can you please suggest what might had happened?

     

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity Advisor
    Community Advisor
    May 11, 2023

    Hello @vanditha_pan 

     

    Then it could be related to the heavy personalization in the delivery. If you have a lot of personalization in delivery, it takes a lot of time for delivery preparation.

     

    Also, check the contact date of the delivery. 

    Manoj     Find me on LinkedIn
      V
      Vanditha_PanAuthor
      May 11, 2023

      Hi , Thanks for great reply much appreciated

      We haven't used any personalization in emails its just as static email. We havent set any contact date as well , Can you please help with this 

      K
      Adobe Employee
      kalladitAdobe EmployeeAccepted solution
      Adobe Employee
      May 11, 2023

      Hi @vanditha_pan,

       

      It can happen due to multiple reasons.

      This page on Delivery sending troubleshooting might help you with your problem.

       

      Cheers,

      Nikhil Kalladithodi

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