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ukender
ukender
Level 3
January 20, 2021
Solved

554 IP name lookup failed. No PTR record found

  • January 20, 2021
  • 1 reply
  • 4269 views

Dear All

 

We're facing an issue for a specific domain, the mails are not delivered due to the below error.

The intersting part is the mails are delivered from production. Could you pls assist.

554 IP name lookup failed. No PTR record found

Thank you!

 

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Best answer by Craig_Thonis

Hi Ukender,

 

So this isn't a Campaign issue but a deliverability one.  For deliverability responses like this your best option is to simply do a web search (Google) the error.  Searching the error you listed provides numerous results.  Most point to a missing PTR record but there are slight variations based on the domain you are mailing to.

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
January 20, 2021

Hi Ukender,

 

So this isn't a Campaign issue but a deliverability one.  For deliverability responses like this your best option is to simply do a web search (Google) the error.  Searching the error you listed provides numerous results.  Most point to a missing PTR record but there are slight variations based on the domain you are mailing to.

 

Regards,

Craig

    adithyacs86
    adithyacs86
    Level 5
    January 21, 2021
    Hi ukender, may be worth checking the mail rule sets that is just above the one you have highlighted to see if the domain is part of the MX management and other modes. But yet again as mentioned by craig, worth checking with deliverability team
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