Adding updates/notes/comments to an issue/request | Community
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September 7, 2023
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Adding updates/notes/comments to an issue/request

  • September 7, 2023
  • 1 reply
  • 1330 views

I'm trying to work out how to get a Fusion workflow to add an update/note/comment to a request (issue) but I seem to be missing the obvious as I can't work it out. All I want to do is post "this action was performed by Fusion automation" so it's clear that it wasn't done manually.

 

 

I've seen suggestions that this could be done through either an "create record" module or a custom API post but I've not had any success in doing this. Which field should I be using and which module is best suited for this?

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Best answer by KellieGardner

You'll want to use the create record > record type= update

 

 

 

 

 

 

1 reply

KellieGardner
Community Advisor
KellieGardnerCommunity AdvisorAccepted solution
Community Advisor
September 7, 2023

You'll want to use the create record > record type= update

 

 

 

 

 

 

DarshAuthor
September 7, 2023

Thanks! It looks so simple but I keep getting this error:

 

 

DarshAuthor
September 7, 2023

Oh, I needed to set the Object Type as an Issue and it worked!

 

Thanks so much for the swift response!