Workfront Add-In for Outlook needs a patch/update to keep working | Adobe Higher Education
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K
KavyaSingh
Level 2
April 18, 2025
解決済み

Workfront Add-In for Outlook needs a patch/update to keep working

  • April 18, 2025
  • 4 の返信
  • 1382 ビュー

We’ve recently moved from the legacy to experience on the admin console.

Our Workfront Add-In for Outlook has since been giving us an error: Unable to get the outlookIdentityToken

 

We were told during the migration that we should be able to use the legacy link for the add-in, since it doesn’t take the experience league domain.

For this error, it’s suggested that we turn on Microsoft legacy tokens Troubleshooting: outlookIdentityToken error when using Workfront for Outlook | Adobe Workfront

But Microsoft depreciated them in Feb, and cannot be turned on beyond June without exception from Microsoft – even this won’t be possible past October this year.

Nested app authentication and Outlook legacy tokens deprecation FAQ - Office Add-ins | Microsoft Learn

 

We were wondering if an upgrade to the Add-in was under consideration/ on the roadmap.
Because we love the features facilitated by the add-in, having to work without is creating a lot of double work when briefing things in.
And we’re sure we’re not the only organisation who’ll be eager to see this work again.


Please let me know if you know anything of it, or whom I can reach out to.

    ベストアンサー monicacardoso

    Hi @kavyasingh, 

     

    The Workfront Support team will be sending out an announcement regarding this in the near future. 

     

    - Monica

    4 の返信

    M
    Adobe Employee
    monicacardosoAdobe Employee回答
    Adobe Employee
    April 28, 2025

    Hi @kavyasingh, 

     

    The Workfront Support team will be sending out an announcement regarding this in the near future. 

     

    - Monica

      K
      KavyaSingh作成者
      Level 2
      June 17, 2025

      Hi Monica,

       

      Thanks for your response.


      We did recently receive an announcement regarding the Outlook Add-in, but it only mentioned what I've stated in my original ask - that it would stop working by Oct this year.

      Nothing was said with regards to any updates or changes being made to make this work with Workfront again. Would you have any insight into the roadmap for this add-in?


      Thanks,

      Kavya

        M
        Adobe Employee
        monicacardosoAdobe Employee
        Adobe Employee
        June 17, 2025

        Hi @kavyasingh, 

         

        At this time, our engineering team has confirmed that there are no plans to replace or re-architect the Outlook plugin. That said, you do have a couple of options moving forward:

         

        • Workfront Fusion: You can explore custom automations or email-based workflows using Fusion. While it won’t replicate the Outlook integration exactly, it may offer helpful alternatives.
        • Email replies: Users can still reply to Workfront email notifications to post updates or comments to supported work items; this does not require any integration and will remain supported.

         

        If I’ve missed any part of your workflow or if you’d like help exploring next steps, your account manager and our professional services team can also assist with evaluating Fusion-based solutions. You can also deliver additional feedback to them.

         

        I’m sorry we don’t have a more direct replacement to offer. I know this isn’t ideal, and I truly appreciate your thoughtful outreach.

         

        - Monica

          SarahWilkersonCA
          SarahWilkersonCA
          Level 7
          May 13, 2025

          @monicacardoso We are still looking for an update on this...please.

            S
            Suegondringer
            Level 2
            May 28, 2025

            Hello: I know you had said on 5/13 we should have an update soon, I just wanted to checkin to see if anymore information has become available.  Thanks!

              D
              DeepaMa1
              Level 2
              August 13, 2025

              Outlook add-in was not working for us in July and now it is working!! Anyone else has the same experience? Wonder, what changed?

               

              Thanks,

              Deepa M

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