When template is deactivated, it shouldn't show for non-admin users | Community
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NikkiTom
NikkiTom
Level 2
June 13, 2022
New

When template is deactivated, it shouldn't show for non-admin users

  • June 13, 2022
  • 3 replies
  • 961 views

When templates are deactivated, they still show for non-admin users who the template was shared with. This is very confusing for our users and allows them to choose a deactivated template when creating a project. To prevent this, when I deactivate a template I also have to un-share it will all non-admin users, and this is an extra step that I don't think should happen. If a template is deactivated, I think it shouldn't show up for users.

    3 replies

    F
    FlorenceCr
    Level 3
    March 22, 2024

    I agree. Deactivated templates still show up as "favorites". The PM may not know that the template is old.

    J
    J_Hobbs
    Level 3
    August 15, 2024

    Based on this issue what is the point of being able to deactivate a template if they are still visible and available to users?

     

    I feel like it wasn't always set up this way.


    Workfront documentation says this should not be the case and they should not be visible if deactivated.

     

    Here:

    https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/projects/create-and-manage-project-templates/edit-templates#activate-or-deactivate-a-template

    NikkiTom
    NikkiTomAuthor
    Level 2
    August 15, 2024

    Agreed. I contacted Workfront Support about this to make sure I wasn't overlooking something and they said it was the expected behavior for deactivated templates to still show for non-admin users. Not sure why that's the case, though. 

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