User entering comment at the same time the Request (Issue) is being converted to a Project or Task Warning Message Displayed | Community
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HeatherRe
Level 3
May 2, 2017
New

User entering comment at the same time the Request (Issue) is being converted to a Project or Task Warning Message Displayed

  • May 2, 2017
  • 2 replies
  • 414 views

When a user is in the process of converting a Request (Issue) to a Project or Task

AND

Another user is entering a comment on the Request (Issue) or taking another action the Issue object

THEN

The comment entered by the other user is not carried over to the Project or Task Updates page because multiple users are updating the objects at the same time.

To solve this gap, we are recommending that Workfront prompt our users that conversion is in progress and the actions they are attempting to take at the same time of conversion will result in a loss of information.

    2 replies

    M
    MoniqueVu
    Level 2
    May 18, 2017

    OR

    Locking the Request once it's been converted to a Project, so that people cannot comment/change the request.

    I often have people making comments on the request instead of the project, which I cannot transfer once I've converted.

    E
    ElizabethWi
    Level 3
    October 18, 2017

    Specifically locking down the issue when its converted to a project would be super helpful!

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