Level 3

Tired of being held hostage by System Outages

Forum|Forum|4 months ago
September 25, 2025
10 replies
2489 views

With another system outage/major access problems this morning, I'm going to start the conversation with our procurement team about how to get $$ back from Adobe given all the downtime and lost productivity that these problems have caused teams at my organization. I've been a system admin for Workfront for close to five years, and have never experienced as much inconsistency with access than I have in the last 6 months.

Have others been successful in recuping money given actual down time being more than what the contract states we can tolerate?

Workfront

MargretteBoyer

Level 2

Is everyone still down? It's 10:42am (EST) and we are still not able to sign in. 😞

JustinRenteria2

Level 6

Still down here. 9 Yrs as an admin and this is the second longest an outage has lasted. 1st place in my rankings happened last month.

MargretteBoyer

Level 2

Agree - this is the longest I've seen.

KristenS_WF

Level 6

We've got a previously scheduled meeting with our account rep this afternoon--that ought to be fun.

JohnJOSullivan

Level 5

We have our weekly call with our TAM in the afternoon. LOL.

JohnJOSullivan

Level 5

CVS Health is completely down as well--and still is as of 10.58 p.m. EDT.

I was able to get in for about five minutes by using experience.adobe.com, but then it zoned out and 500'd.

I'm able to get into Fusion, although that was briefly affected. Yeah, that's great and all but I can't test anything out.

From what I understand, during the last major outage a month or two ago, we recouped some of our money due to the outage. (Don't ask me the deets, I don't own the platform, I just build cool automations and administer the thing.)

KristenS_WF

Level 6

Good Lord--now it lets me in for a second or two (with my home page displaying), then it reverts back to the main Adobe login screen.

JohnJOSullivan

Level 5

According to our support person, an update was pushed through which is causing the current unpleasantness. The product team is working on rolling that update back.

Not for nothing....weren't the rapid-releases intended to replace off-cycle updates? I understand system patches are pushed through from time to time, but the whole selling point of signing up for rapid-release would be to avoid this. (We eventually went to the quarterly releases, having been burnt by a rapid release.)

-JC

Level 6

I'd be interested in discussing this topic as well. We're intentionally still on quarterly releases so have a similar frustration - there's so many things being pushed to production BEFORE the quarterly releases. Of the 19 items currently listed on the 2025 Q4 release page, 8 of those items have dates other than October 16th. This makes being on a "quarterly release" kind of a moot point.

-JC

Level 6

For those of you who haven't gone through this before, @cverges shared this information during the last major outage.

https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-ondemandservicesunified-sla-02jun2021.pdf

L

LindsayLa2

Hello, our Workfront instance at Blue Shield is down and I am getting this circle of doom. I hope this release gets rolled back ASAP because this is the busiest part of our entire year!