Popup ads?

Confirmed, Skye (as SysAdmin). Regards, Doug Doug Den Hoed - AtAppStore

Yes just got it this morning for the first time and confirmed my users are also getting it.

I was logged in as a non-Admin this morning and got it.

My whole user base received it and now I am trying to field calls. Is there an option to turn this type of in-app advertising off? Or at least give the system administrators the heads up and ability to opt in to that advertising? This has caused a huge headache for my team, and has now been counterproductive to our workday. Eileen Womelsdorf SEI Investments Inc.

thanks everyone for responding. I would not be surprised to hear of some customers having a no-big-deal reaction to this--it doesn't even raise my blood pressure to close the popup--it's harmless and innocuous. However, if you're feeling a certain disquiet, here might be why: (and feel free to add to my list.) Setting a precedent: now that Workfront has done it once they'll just assume they have carte blanche to do it all the time (see 2 and 3 below). Relevancy: we control how we do things-this is what governance is all about. This includes what integrations we use. The decision isn't supposed to be made one user at a time, no matter how innocuous someone else thought the message was. With all the recommendations, webinars, and Leap sessions Workfront has invested in for introducing the concept of governance, this kind of popup could be interpreted as being a little tone-deaf (in my opinion). Noise: (waste time and energy) Most users either have an extra keystroke to close the popup, or a keystroke and then they read whatever page they are sent to. Additionally the first time something different happens in a system you use every day there is an "alert" reaction ("is something broken?"); For this specific example, (other) system admins have been contacted by their users and had to field additional communications as a result. For all of the three above: this is just not how I pictured "mastering modern work" was going to go. -skye

It's not the click that is annoying it's having to field the calls about what to do ---- it's counterproductive! Kathy McLaughlin

I agree 100%! Pop-up messages like these in our company are ONLY used for critical need-to-know-it-will-impact-you-regardless information. From a marketing perspective, you really water down how impact your messages are when you use them for advertising purposes.

Good morning! We appreciate you taking the time to voice your concerns about the recent productivity in-app guide. The intent of this guide was to educate you, our valued customers, on the new and exciting integrations we have available as well as inform you about the associated training found on the Experience site. Our aim is to enable you to do your best work, and we apologize if the presence of this guide caused temporary confusion or negatively impacted productivity in any way. We will incorporate this feedback, as well as work to give you System Administrators a heads up, as we move forward with future enablement plans. Thank you for understanding. Jeremy Flores

As others may have mentioned, this can be a governance issue. There are also support issues involved that system admins would need to get prepared for in order to field calls when theses integrations don't perform as expected. Michelle Bowden Fiserv ETG

Thanks for this response Jeremy. I agree with Skye on the relevancy of this particular ad to our general user base. I would have been okay if it only came to our System Admins. So a heads up on these, and/or the ability to opt in would be very helpful. James Matsubayashi Toyota Financial Services