Please get rid of the marketing survey. My users hate it. | Community
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JohnJOSullivan
JohnJOSullivan
Level 6
August 15, 2022
Question

Please get rid of the marketing survey. My users hate it.

  • August 15, 2022
  • 4 replies
  • 1870 views

 

Seriously, can we please be rid of this thing? I've had complaints from users--one of whom from the LT here. 

 

I complained about this in my prior life at Bristol Myers Squibb. At that time, I was told that this was integral. I don't know if this is true. All I know is that it annoys my users and then I get to hear about how it's annoying.

 

So, can we please be rid of this thing and--if not--can we have it mapped for System Admin users alone?

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    4 replies

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    August 15, 2022

    I asked and they turned it off for my instance. All my users rated it 0 anyway. I believe you can open a ticket asking they disable it.

      Christina_Jarosz
      Christina_Jarosz
      Level 9
      August 16, 2022

      @jon_chen why is this still an issue?

       

      I've posted about it at least 4x in the old community, and at least once last week. 

       

      Why do we need to submit a ticket to turn off a feature we never authorized?

        JohnJOSullivan
        JohnJOSullivanAuthor
        Level 6
        August 16, 2022

        And not only is it one we've never asked for...it's one that actively makes our jobs more difficult being evangelists for the platform.

         

        And while we're at it, we also get the "We're working to make Adobe workfront better for you" survey. That needs to go too. WE want data to help our users, as we are very much involved in customizing and tweaking our users' experiences. This data doesn't help us with that. 

         

        That being said, would it be nice to similar functionality so we admins can ask our users for feedback? Perhaps. But I find that this is more of a hindrance than a good and we really should have control over this behaviour as admins. 

          jon_chen
          Community Manager
          jon_chenCommunity Manager
          Community Manager
          August 16, 2022

          Hello @johnjosullivan @christina_jarosz 

           

          These customer satisfaction surveys help our product teams measure the general content with our Solution. Unfortunately there is no method to toggle this option yourself, but as @randyroberts mentioned, you can reach out to Support to disable this notification for your environments. I understand that this pop-up can be frustrating if it's appearing very often - let me see if we can tone down its frequency so its not as obtrusive. Thanks. 

            JohnJOSullivan
            JohnJOSullivanAuthor
            Level 6
            August 16, 2022

            Ideally, we want this OFF entirely for our instance, never to return, sent off to outer darkness where there is nothing but wailing and gnashing of teeth.

             

            We want to share things with the higher-ups and we don't want this to get in the way of the reports we're developing for them.

             

            I'm more than willing to participate in surveys outside of the system--sincerely! I enjoy offering my own observations along with those garnered by my users. This method is more of an annoyance and doesn't inspire good will. 

              JohnJOSullivan
              JohnJOSullivanAuthor
              Level 6
              November 30, 2022

              It just happened again. Oh my goodness, please stop the insanity.

                K
                KevinQu1
                Level 10
                November 30, 2022

                This was annoying and anger-inducing before Adobe bought Workfront. They really should have known better back then.

                Now that Adobe is doing it, my brain is like "exactly what I expect from Adobe": out of touch, pushy, and deaf to it's user base. "We know better than you do what you want."

                Adobe, do you remember a big goliath named Aldus that upstart Adobe overthrew to get where they are today because Big Bad Aldus was arrogant and out of touch with their users? Pepperidge Farm remembers…

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