MultiSelect External Lookup Filed keeps reverting to Single Dropdown | Community
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yeariana
Level 2
April 10, 2025
Solved

MultiSelect External Lookup Filed keeps reverting to Single Dropdown

  • April 10, 2025
  • 3 replies
  • 404 views

Hello Community.  Wondering if anyone has run across this.  If not, I can put in a support ticket.  

I recently started using an External Lookup Field to pull in Team Members from a specific team.  The old way we just had a pulldown field that fixed names,  that we kept having to update every time a new teammber came on board or left etc.  This way the Team Admin can maintain their own list by managing the team.

Anyway, I got it working however the users want it be able to select multiple team members when using the filed.  So after creating the Field, I checked the "Mulit-select dropdown" option.  All seems to work great for a few days.  Then after a while that checkbox somehow is getting unchecked.  I can go in and check it again and it will be ok for a few days.  

Has anyone run across this before?  I have attached a screen shot of how my field is setup.  Is it how my field is setup? Or is this a bug? 

Any help would be appriciated. 

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Best answer by skyehansen

@kautuk_sahni  this ended up being a bug. I submitted a case a couple of months ago and got it resolved.

3 replies

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
April 10, 2025

as a general rule of thumb, if it doesn't show up on the known issues list, I recommend submitting a case to Support.

https://experienceleague.adobe.com/en/docs/workfront-known-issues/issues/overview

 

(I also doubt there's anything in your field that would cause it to work briefly and then switch to another configuration.)

    Kurt_Jones
    Community Advisor
    Kurt_JonesCommunity Advisor
    Community Advisor
    April 11, 2025

    yeariana,  I see in your pic that this field is used on several other forms, is it possible someone updated one of the other forms and updated this field as well?  I only mention as we have Group Admins and have had things like that happen in past where the Group Admin didn't understand the impact of a field change across forms, nor looked to see the multiple forms.  Otherwise, Skye is on point this looks like a support issue.

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      July 29, 2025

      @yeariana Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

      Kautuk Sahni
      skyehansen
      Community Advisor and Adobe Champion
      skyehansenCommunity Advisor and Adobe ChampionAccepted solution
      July 29, 2025

      @kautuk_sahni  this ended up being a bug. I submitted a case a couple of months ago and got it resolved.

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