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MGleason3E
December 6, 2024
Solved

Manager Routing Not Working

  • December 6, 2024
  • 1 reply
  • 545 views

I've created a request queue for time off requests. 

My Queue Details is setup with a routing rule for ticket added, which is not managerial specific (but even when I have it to the manager routing it still doesn't work)

My Queue Topic has a default approval in place which is set to "assigned to Manager" (accessible by all groups). 

I don't have a default route set. 

When I submit or anyone on the team, it always defaults to me being the manager and being given the approval request. I do have Managers/Org Chart info in the system. 

 

Why is it defaulting to me, what am I missing? 

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Best answer by skyehansen

The "Assigned to Manager" is the manager of the person that the request is assigned to. Sounds like you would prefer it to go to the Primary Contact Manager? (Not sure if I am reading your goal correctly)

1 reply

skyehansen
Community Advisor
skyehansenCommunity AdvisorAccepted solution
Community Advisor
December 8, 2024

The "Assigned to Manager" is the manager of the person that the request is assigned to. Sounds like you would prefer it to go to the Primary Contact Manager? (Not sure if I am reading your goal correctly)

M
MGleason3EAuthor
December 9, 2024

That's exactly what it was, thank you! 

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