How to set up an auto-response to project request? | Community
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JenniferNe6
Level 2
January 26, 2026
Question

How to set up an auto-response to project request?

  • January 26, 2026
  • 1 reply
  • 21 views

Hi there!  This is my first time sending a message via Experience League, so let me know if I'm missing any info... I'm struggling to figure out how to set up an auto response when someone submits a project request.  I found where I can set up an email template in the system email notifications, but that template only links to the reminders, not events.  I have an open ticket with WF customer service and one person who's reached out told me this isn't possible.  Which is surprising.  Do you know if this feature is possible?

1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
January 26, 2026

I think you may still need to give more details, such as “who is this response supposed to go to,” and “what is it supposed to say”. Also useful to know whether or not you have Fusion available since certain things that are not available via the core Workfront product is sometimes available through adding on in Fusion

    J
    JenniferNe6Author
    Level 2
    February 3, 2026

    The response needs to be sent to the person who submitted the project request.  The response will contain details about next steps in our process, as well as thanking the person and letting them know we received their request.  We do not have Fusion set up yet.  

    J
    JenniferNe6Author
    Level 2
    February 3, 2026

    @JenniferNe6 I tried to edit my post, however I’m receiving an error message that “something went wrong.”

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