How do you receive "Request Submitted" email notifications? | Community
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QuelleDi
Level 2
January 22, 2021
Solved

How do you receive "Request Submitted" email notifications?

  • January 22, 2021
  • 2 replies
  • 731 views

I've set up my Request queue and Routing rule for new project requests. But I am not getting notifications of a new request in my work email. How do I fix this? Thanks

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Best answer by QuelleDi

Thanks! I found out the notifications were being held up as SPAM, so they weren't coming thru :-( All is fixed....I hope

2 replies

D
DawnmarieD
Level 5
January 22, 2021

I would check in the set up area to be sure that email notification is selected Action Needed: Issue Assignment to Issue Assigned To.

Then I would check my personal notifications to be sure you have "I am assigned to an issue" selected for Instant if you want immediately.

Sorry if you already checked these to locations. That is where I would start.

Good luck. =D

    Q
    QuelleDiAuthorAccepted solution
    Level 2
    January 23, 2021

    Thanks! I found out the notifications were being held up as SPAM, so they weren't coming thru :-( All is fixed....I hope

    imgrund
    Adobe Employee
    imgrundAdobe Employee
    Adobe Employee
    January 25, 2021

    Just to add on to this... to cover all bases, you will want to make sure "I get a new work request" or "My team gets a new work request" is checked for a request queue. While technically requests and issues are the same object, there are some notifications that only happen when it is a request from a request queue and some when it is an issue created on a task. (It all depend if the "Publish as a help desk queue" is checked. We have had some issues in the past with that.

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