Group Admin with Standard Access w/User edit selected but cannot assign a new user Standard Access

Forum|Forum|10 months ago
April 8, 2025
3 replies
539 views

Our Group Admin no longer have the ability to add a user as a Planner (now Standard) although that is the access they have. I hadn't touched the access or updated anything so I'm not sure why they are no longer able to do this. I have reset one of the users but nothing changed. What am I missing? Any insight into this issue would be appreciated.

Best,

Dawnmarie

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Best answer by RowvillBh1

You might have to look at Admin Console to see if your group admin is still setup correctly and has admin access

RowvillBh1Accepted solution

Level 5

You might have to look at Admin Console to see if your group admin is still setup correctly and has admin access

D

DawnmarieDAuthor

Level 5

Thank you!! That's got to be it. We haven't switched over to the Admin Console yet - well at least not completely.

skyehansen

You haven't really described how your Group Admins have added people in the past, so the only thing I can think of asking is if you have recently transitioned to Admin Console. In the meantime, as a workaround, are your admins able to copy an existing user and add people that way?

D

DawnmarieDAuthor

Level 5

To follow up. My issue was the new access "standard" was in fact different than our original "planner" with a couple of selections that made it so my custom Group Admin. did not in fact have more access. --- Goals

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