External users are not allowed to upload documents to a request yet there is no easy way to turn off that feature so they don't try? | Community
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J
JillAc
Level 10
June 24, 2022
Question

External users are not allowed to upload documents to a request yet there is no easy way to turn off that feature so they don't try?

  • June 24, 2022
  • 1 reply
  • 1879 views

This is my outrage of the day about Workfront, which are really piling up recently. The only way to stop showing external users the option to upload a document, a feature THEY CANNOT USE AND GET AN ERROR IF THEY TRY is to create separate request queues for them and turn it off. It means duplicating and managing and administering double the number of request queues because of something that ought to either have an option to choose who sees the feature -- or it should programmatically be hidden for users who cannot access it.

What are other people doing to skip and dance around this ridiculous thing that is ruining my day?

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1 reply

skyehansen
Community Advisor and Adobe Champion
skyehansenCommunity Advisor and Adobe Champion
June 24, 2022

are you talking about when they submit a request? Can you arrange for the "add documents" box to show up at the bottom of the forms and the last line on the form just says "if you're an external user, do not upload a document"?

J
JillAcAuthor
Level 10
June 27, 2022
To close off this issue that I raised, the problem was that I named this group of people with a Requestor License as “external requestor” which made Support think it was an External license ‚Äì something I don’t even have access to or know what it is but is a status for someone who has no access at all. Turns out you can turn on documents for each license type via the Access Levels in Setup. Problem solved without weird workarounds.
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