"Experience" vs "Support" Site | Community
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LoriMe
Level 3
May 1, 2019
New

"Experience" vs "Support" Site

  • May 1, 2019
  • 2 replies
  • 503 views

Is anyone else not-so-happy about the way the Help Tickets work within the new Experience site? I don't like that I can't see the history of our conversation in my Outlook email inbox. I also don't like that when I click through the View/Comment button in my email that I have to remember to go to "Cases" tab. It doesn't automatically go to the open ticket like it used to...

    2 replies

    K
    KathyWi2
    May 2, 2019

    ‚Totally agree. Need to see conversation history especially.

    J
    JanelleHi
    Level 4
    May 2, 2019

    I see the history of the conversation in the email, but I don't see my original issue in the chain. I also don't see a view/comment button in the email so I always just need to go to the experience site to login and click on cases and find it. And the email subject line has a long ref code in it that is distracting and doesn't allow for me to quickly see which ticket it's about.


    I also find the actual site difficult to read. A lot of white space, and lines or lined boxes everywhere. Difficult to find things/focus.


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