Emails when people are assigned tasks | Adobe Higher Education
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Angie_S
Angie_S
Level 3
September 12, 2016
質問

Emails when people are assigned tasks

  • September 12, 2016
  • 14 の返信
  • 2635 ビュー
Hi! We implemented Workfront in Jan. 2015. At the time, there were 4 of us on the core implementation team (down to 3 now). The 3 of us that remain are alll under the impression that when we originally were taught Workfront, we were told that any Task notifications (i.e. I've been assigned to a Task or Added to a Project Team) would go out once the project was made current. We were specifically told to mess around with our assignments, dates, etc. in Planning so that emails wouldn't go out, and then when we flipped to Current, emails would fly. As an Admin who is in the system all day, everyday, I've never really noticed when I do and don't get email notifications. Also, I rarely got assigned Tasks in my old role that I didn't assign to myself. However, I am in a new role now working with new people, and they are very atuned to things not working the way I said they should - so when they told me they weren't getting email notifications, I researched it and Workfront said that email notifications would only go out if the assignment was made when the project was CURRENT (all of their assignments were made when it was in PLANNING). It says that all over their help site, too so the messaging is consistent. My question is: Has this changed since we implemented in 2015 or were we just taught wrong? I've got one person who swears she always got notifications, I've got another user who said she hasn't gotten any "in a long time" and hasn't really noticed one way or the other, and one user from another company who said flat-out that this is a change and it didn't use to be this way. Basically I want to know if I am crazy or not (for Workfront-related reasons, I am plenty crazy otherwise). Bonus question: How do you guys function with this? We have a lot of templates that have built-in assignments and our projects are set to start off as Planning. So in theory, if we keep going the way we are, no one will ever get email notifications that wants them if they are part of a work group that primarily functions this way.
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WendyWh
Level 4
November 8, 2016
We having the same issue with notiications not being sent when a task is assigned. It was brought to my attention by a new team admin who was assigning tasks, but his team members were not being notified. I looked at the settings for the team members and "I get a new work request" is checked. The project is in Active status (our equivilant to Current) not Planning. I added a test task and assigned myself and I didn't get an email either and my settings are correct. Our notifications as a whole are not getting sent to spam because I'm still getting other notifications, just not when a task is assigned. I'm not sure if there's a setting I'm missing or if something is broke.
J
JasonMa
Level 4
November 8, 2016
So, the problem I mentioned earlier in the thread was resolved by going into Setup>E-mail>Setup and flipping the option of Workfront Mail Server to My Mail Server (you have to enter bogus data there), saving the change, and then flipping back and saving again. Apparently it was a database issue on the Workfront side where the option was "phantom" switched to My Mail Server but not showing that way so from the UI everything looked fine but the backend database showed a different setting or at least a stuck setting. Not saying your issue is the same as ours, but it fixed it instantly. Workfront insists this happens when you flip it to that and then back without saving...which of course no one here ever did. So, since it materialized without cause for us, maybe it did for you too.
M
MartyGa
Level 4
November 11, 2016
We've identified a MAJOR problem as a result of recent changes that may affect others. Workfront messages regarding NEW WORK ASSIGNED (and some others as well) are not getting through our firewall as the messages are below the threshold of being assessed as legitimate (15k is our lower limit). These messages are averaging 12.89K (essentially no message in the body, so flagged as junk) and not gettting delivered to our recipients. We've logged an issue and are managing messaging to our user base of 1650+ users.
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WendyWh
Level 4
November 12, 2016
Thank you, Jason! I turned the setting off and then back on and it helped. Afterwards we started getting notifications in Workfront, but not actual emails. I went into Setup > Emails > Notifications and turned on " Task Assignment to Task Assigned To " and some people started receiving emails (System Admins, Planners), but not Workers. We've done many tests over the past several days and we cannot get emails sent to Workers. I've confirmed the user has all email notifications checked. Is there any reason why people with certain licenses would not receive emails? Also, I know that technically Reviewers are not supposed to be assigned task, but hypothetically if they are, would they receive emails? Thanks!
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