Email should not fail silently when there isn't a matching account in workfront | Community
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DerekVi
Level 4
September 12, 2018
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Email should not fail silently when there isn't a matching account in workfront

  • September 12, 2018
  • 1 reply
  • 395 views

When someone submits a ticket to us via helpdesk@leveldata.com they recieve an email back from workfront saying something along the lines of "Sorry you do not have an account in workfront please work with your workfront administrator to get one created"

This isn't acceptable for our clients. To address this we set up an integration that watches our helpdesk@leveldata.com email and tells us when someone sends an email to this area.

(This is one of the things holding us back from moving off of POP, if we can't see the emails on workfronts mail server we can't deal with this scenario)

    1 reply

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    DerekViAuthor
    Level 4
    September 12, 2018

    This also includes when someone sends a regular email back to a task or issue. This happens pretty constantly to us as our clients will forward our workfront emails around internally (or add people to the cc line) and we'll have someone we haven't worked with inside of the clients organization respond to us. We agree that the person shouldn't automatically get access to the related task/issue, but we want to be notified about this.

    Active Collab's project management system has a way to deal with this they have an exceptions area inside of their Administration screen. I'm sure other tools do similar things.

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