Delegated tasks are not showing up for the user who has been delegated tasks... HELP! | Community
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MegSVT
MegSVT
Level 4
July 12, 2024
Question

Delegated tasks are not showing up for the user who has been delegated tasks... HELP!

  • July 12, 2024
  • 2 replies
  • 935 views

I have a user out on leave. The approvals are showing up on in home for the user who has been delegated approvals.  

 

Tasks however are not. This is a HUGE issue. What am I missing here? 

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2 replies

KellieGardner
Community Advisor
KellieGardnerCommunity Advisor
Community Advisor
July 12, 2024

I would double check that tasks and issues are in fact delegated. Using the delegation in the "calendar" area only delegates approvals. So delegate tasks and issues you have to do that from Home but it can only be done in the old home currently and not the new home experience. 

 

https://experienceleague.adobe.com/en/docs/workfront/using/review-and-approve-work/work-approvals/delegate-approval-requests

https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/delegate-work/how-to-delegate-work

 

    MegSVT
    MegSVTAuthor
    Level 4
    July 16, 2024

    This is interesting - there is an option on the new experience to delegate tasks (which I have logged in and they ARE delegated). Why would we ask our users to go back to the old him just to delegate? is there a plan to fix this? Why would it matter what experience they are using?

     

    This does not make sense to me. 

    K
    Community Advisor
    KatherineLaCommunity Advisor
    Community Advisor
    July 12, 2024

    The delegation of Approvals and the delegation of Tasks/Issues are two separate steps that get configured independently. I would log-in as the user who is on PTO and verify that both settings have been configured and that the dates are correct/matching. 

     

    If that proves to be true, then check that your delegatee has the rights to be assigned tasks. If they are a reviewer/requestor license, then that will not work as expected as those license types cannot be assigned work. Why you can select them in the first place given that constraint is a mystery to me.

     

    https://experienceleague.adobe.com/en/docs/workfront/using/manage-work/delegate-work/delegate-work-overview

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