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kiransurfs
Level 2
January 29, 2019
New

Customer satisfaction survey or feedback Custom form as an Inbuilt offering in Workfront

  • January 29, 2019
  • 4 replies
  • 2107 views

Description - In Moment Customer satisfaction survey or feedback Custom form as an Inbuilt offering in Workfront would be good. A STAR rating or Grading based survey on set parameter that can be customised.

This form could be used after a issue/project is closed to be filled by the Requestor. 

Why is this feature important to you - Feedback is important part of improving our processes and best done when fresh in memory and need not be sent as separately as EMAIL. 

How would you like the feature to work - Survey form / popup should come up when the user logs in to WF if one of his projects / issue has been closed upon completion. The survey form should be an inbuilt custom form that can be modified as necessary. A very simple star based rating for gauging user satisfaction. 

Current Behaviour - None available

    4 replies

    RandyRoberts
    Community Advisor
    RandyRobertsCommunity Advisor
    Community Advisor
    April 25, 2023

    You could just build that form on your own and put it on the project or that final task.

    jon_chen
    Community Manager
    jon_chenCommunity Manager
    Community Manager
    November 20, 2024

    Done! @madalyn_destafney 

    A
    Anonymous
    January 29, 2019

    Collecting stakeholder feedback is a standard part of project closure and one our company takes seriously. While stand alone tools exist, we would like to have the metric tied to our Workfront projects.

    I've explored using a custom form or some other way to collect feedback, but we need to be able to still collect it even once a project status is marked completed. In fact, that would be the point in time we'd want to kick off a short survey. Simply a Satisfaction scale with a comment box would do. Better yet, allow us to create a standard one by team/company, etc. that we can apply to our projects. We could then send to a list of stakeholders, even if not all are in the Workfront project. So it should allow us to add emails even if the person isn't in Workfront.

    We should be able to pull the quantitative data into reports so that the scores could be looked at by project, by team, by group, etc.

      R
      RobertGr1
      Level 2
      July 24, 2019

      Every time I call into Workfront Customer Support, I receive a survey from them. I called to ask what they used and they told me it wasn't integrated with Workfront, but the product is from Nicereply.com. They are a company out of Bratislava Slovakia.


      K
      Adobe Employee
      KhachaturSeAdobe Employee
      Adobe Employee
      April 15, 2025

      Hi everyone, we do not have any commitments for this idea for the next 6 months due to current priorities. We will get back to this after that. Thanks for the idea!

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