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Level 10
August 11, 2021
Question

Classic -> New Experience Nightmare

  • August 11, 2021
  • 14 replies
  • 6795 views

I was losing sleep over this six months ago when I tested things, but had hopes the experience would have improved. After some testing, we're finding that New Experience pages load 5-6 times slower than in Classic. Try to CTRL+ CLICK an open more than one tab at a time and things get even slower. We've all become quite accustomed to pages loading quickly when popping out into new tabs. But speed isn't the only problem. I'm also getting trapped in iFrame hell where the focus of the cursor is constantly grabbed by each report on the dashboards we use. So getting to that last report at the end of the dashboard is quite an interesting ride. We also use the "Allow embedding of Workfront in an Iframe" feature, which still loads Workfront in Classic for some reason. Perhaps things are better for the users with super high-speed fiber internet connections, but a huge part of our work force is remote with varying internet speeds. However, Classic is fine even when in the most remote places with just a single bar on a Verizon MIFI.

So what gives? Now that Workfront is an Adobe product, perhaps it's time to reconsider kicking Classic to the curb. There's not one feature we NEED in New Experience, yet we're seemingly being forced to use it because of all the features customers WANT.

Is anyone else dreading the day they have to move everyone over? For those of you who have already switched, do users simply normalize working at a much slower pace? Is leadership okay with productivity declining? Am I the only one who finds the experience to be a complete disaster?

  • Dashboards ~25 Seconds to Load vs. 5 seconds in classic
  • Dashboards - Every report is an iframe with scroll bars, grabbing the focus of the cursor if there's a pause resulting in endless scrolling.
  • Issue ~30 Seconds to load instead of < 5 seconds in classic.
  • Program ~20 Seconds to load
  • Project ~30 Seconds to load instead of < 5 seconds in classic.
  • Task ~20 Seconds to load overview instead of < 5 seconds in classic
  • iFrame - When loading Workfront in an iFrame, it still loads in Classic... confusing.
  • Custom Forms Report - We're no longer able to edit forms from a report. Once edit is clicked, navigation takes us to Setup, a huge productivity killer for a team of >5 editing forms all day long.
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14 replies

Level 4
September 27, 2021

Seems to get slighly better for us - anyone with the same experience?

AileenTa
Level 5
October 6, 2021

I just read through this thread and have to agree with every complaint and more regarding the new experience. I had a few users try it out and every single one hated it and switched back. A software update should not take a multiple days of training just to help current users learn it. I frankly doubt that Workfront has any UI/UX testing done at all or that team has no real power to influence the product, the changes Workfront makes all seem to be leadership & developer driven with little to no feedback from real customers. I just dread the migration because my IT keeps beating the drum to get us to move to Jira and the forced change to New Experience will just give them more fuel to set Workfont on fire and remove it completely.

RandyRoberts
Community Advisor
Community Advisor
October 6, 2021

I actually like Jira a lot… for software development, but not so much for standard project management.

I use both Jira and Workfront and they are 2 completely different animals, not competitors at all. One cannot replace the other.

AileenTa
Level 5
October 14, 2021

Hi Randy- Everyone in marketing agree's with you but that does not stop our IT department from beating the drum about moving to "one system". Because Jira works for developers they don't understand why it wouldn't work for everyone.

kynabaker16
Adobe Employee
Adobe Employee
October 6, 2021

Hi guys!

I just wanted you to know that our team is very invested in hearing your feedback and are actively working on improvements to solve your concerns. In fact, the head of engineering at Workfront just responded a few days ago on this post to give an update as to what they are working on and give an additional way to connect with the product team. I can promise you that they are taking all the customer feedback very seriously.

Thank you,

Kyna

RandyRoberts
Community Advisor
Community Advisor
October 6, 2021

When I'm in some kind of training session or demo, I just screenshot the Workfront pages and show the images instead of risking the page not loading. Hey, we don't call it WorkAroundFront for nothing!

AileenTa
Level 5
October 14, 2021

I thought we were the only ones who called it that. 😂