Can you use display logic on a queue topic? | Community
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JenniferMa10
Level 3
June 10, 2025
Solved

Can you use display logic on a queue topic?

  • June 10, 2025
  • 4 replies
  • 607 views

Hi!

 

I have lines of business as queue topics on my request form. Is there any way that I can have display logic make a custom field appear if a certain line of business and or queue topic is selected? 

 

Thank you in advance!

JM

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    Best answer by IvanBebek-iX

    Hi @jenniferma10 as mentioned by @justinrenteria2 this is not possible, but here is an alternative, it might not be the most concise solution but it will be clean and easy to maintain and extend later on, and can achieve desired outcome.

     

    1. You could have one generic form which would cover all overarching fields for every queue topic and assign them to one general form.
    2. Add custom fields for each specific business need in a new form.
    3. Assign Generic form and this business specific form for each queue topic.

    For example:
    Template project -> Business request
    Queue Topics:

    1. Delivery Request -> Generic Form, Custom Delivery Request Form
    2. Procurement Request -> Generic Form, CustomProcurement Request Form
    3. etc...

    Does this make sense in your current setup?

     

    Best regards,
    Ivan

    4 replies

    JustinRenteria2
    JustinRenteria2
    Level 6
    June 10, 2025

    This is not possible.  The Queue Topic does not become associated with an object or the form until the form is submitted. There's no way for the form to know what queue topic was selected until after it's submitted.

      IvanBebek-iX
      IvanBebek-iXAccepted solution
      Level 5
      June 11, 2025

      Hi @jenniferma10 as mentioned by @justinrenteria2 this is not possible, but here is an alternative, it might not be the most concise solution but it will be clean and easy to maintain and extend later on, and can achieve desired outcome.

       

      1. You could have one generic form which would cover all overarching fields for every queue topic and assign them to one general form.
      2. Add custom fields for each specific business need in a new form.
      3. Assign Generic form and this business specific form for each queue topic.

      For example:
      Template project -> Business request
      Queue Topics:

      1. Delivery Request -> Generic Form, Custom Delivery Request Form
      2. Procurement Request -> Generic Form, CustomProcurement Request Form
      3. etc...

      Does this make sense in your current setup?

       

      Best regards,
      Ivan

        J
        JenniferMa10Author
        Level 3
        June 11, 2025

        Thanks Ivan, 

         

        I suppose this could be done, but it seems like a lot of extra steps for just one field. I may need to revisit internally but appreciate your insight and expertise!

         

        Thank you!

        JM

        JustinRenteria2
        JustinRenteria2
        Level 6
        June 11, 2025

        Might be best if you move the Line of Business field into the form instead of using the Queue Topic. I understand there may be downstream effects doing this depending on how long you've used that format.

          Erika_Antkowiak
          Erika_Antkowiak
          Level 4
          June 11, 2025

          Hi @jenniferma10! We have our request form set up in the same way. There are a few options depending on your needs. My initial advice would be to use Queue Topics with Topic Groups. This is technically not logic, but it works as such. Are you currently using routing rules with your business line Queue Topics? If so, are they routed to execution teams (Design, Digital, PR) or to general business line teams for review and prioritization? Based on those answers I can provide an exact example of how we would set this up in our instance. I look forward to seeing your answers soon.

           

          Best,

          E

            kautuk_sahni
            Community Manager
            kautuk_sahniCommunity Manager
            Community Manager
            July 16, 2025

            @jenniferma10 Just checking in — were you able to resolve your issue?
            We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

            Kautuk Sahni
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