Can't assign back System Administrator Access Level to a user in Workfront. | Community
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J
JorgeSa
November 18, 2023
Question

Can't assign back System Administrator Access Level to a user in Workfront.

  • November 18, 2023
  • 1 reply
  • 1211 views

I temporarily changed the Access Level of a user to Project Manager in Workfront. After doing that I attempted to revert back to System Administrator but this option had disappeared. Other users still have the System Administrator function.

 

How to set a user back to System Administrator in Workfront?

 

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1 reply

R
Community Advisor
Richard_Le_Community Advisor
Community Advisor
November 20, 2023

Hi,

 

It sounds like you are using Adobe Admin Console. If yes, system admin access can only be granted through the Admin Console, it is not done in Workfront.

 

Best Regards,

Rich.

 

 

L
Lindag2
Level 2
May 19, 2025

I'm having the same issue. However, the person IS registered as a system admin in Adobe Console and still Workfront isn't giving me the option to choose in the Access level dropdown menu. How do I fix this?

_Manish_Singh
_Manish_Singh
Level 9
May 20, 2025

I opened a tech support ticket for this issue. But thought I would post a comment too in case I get a response quicker.  


Hello @lindag2, Open Adobe Admin Console, and from the top navigation bar, select 'Users'. Enter the username and open the user profile.

Next, edit the 'Admin rights':

Then, turn on Product profile administrator and add the Workfront instance:

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