Automatic Reminders in Workfront - Due Date | Community
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WibkeKu
WibkeKu
February 5, 2025
Solved

Automatic Reminders in Workfront - Due Date

  • February 5, 2025
  • 2 replies
  • 810 views

Hello,

we have Automatic Reminders turned on in Workfront but I am trying to understand which date it is using to constitute something as overdue.

Example: A task was entered on 2/27/2024 and a due date was set for 4/9/2024. The due date later was changed to 6/1/2024 and then again to 8/1/2024.

The automatic reminder seems to only look at the first due date (4/9/2024) and does not take into consideration the due dates that were updated later.

Has anyone else found this to be happening?

If so, this is a bit frustrating since I know the due date has not yet passed but the automatic reminder makes it seem like it is way overdue. Shouldn't it look at the current due date to determine if a task is overdue?

 

Any help or insight is appreciated.

Best answer by WibkeKu

 

Hi @wibkeku,

 

On a hunch, I wonder if Recalculate Timelines might help the situation, and if so, invite you to consider our Recalc Helper, which we recently improved, which is why it came to mind. Happy to chat further via doug.denhoed@atappstore.com.

 

Regards,

Doug 


Thanks, we think it might have something to do with the fact that a name/names were added when the issue was added. Once we remove the name/names from the issue and then convert it to a task and add the name back in we get the automatic reminders correctly.

2 replies

MorganHatcher
MorganHatcher
Level 4
February 5, 2025

Hello -

 

The only thing I can think of is when the use clicks "work on it' they are committing to have it done by the first due date. So the system may be using that as the automatic reminder date, even though the date has been updated they have committed to have it done sooner.

 

Had a similar problem on the old My Work list, items would look late even through they weren't since the user had clicked work on it. Wondering if you change the Team Settings so that Work On It does not automatically update the status of a Task to In Progress that would fix it? 

 

    KellieGardner
    Community Advisor
    KellieGardnerCommunity Advisor
    Community Advisor
    February 5, 2025

    Was the due date changed AFTER the date had passed and the reminder was already sent? I remember reading something somewhere that it won't reset the reminder if it's already triggered the reminder and then the date is changed. 

    WibkeKu
    WibkeKuAuthor
    February 6, 2025

    I am talking about automatic reminders which I understood to be different from reminder notifications:

    https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/admin-setup-tips/auto-reminders-vs-reminder-notifications 

     

    For late notifications, the email is sent nightly until the task or issue is completed.

     

    This is not my issue though. Thr problem I have is with the due date of the automatic reminder looks at. I think it should look at the currently entered planned completion date and not at a planned completion date that was set in the very beginning when it was thought to be achievable but due to different circumstances had to be changed.

     

    WibkeKu
    WibkeKuAuthorAccepted solution
    March 12, 2025

     

    Hi @wibkeku,

     

    On a hunch, I wonder if Recalculate Timelines might help the situation, and if so, invite you to consider our Recalc Helper, which we recently improved, which is why it came to mind. Happy to chat further via doug.denhoed@atappstore.com.

     

    Regards,

    Doug 


    Thanks, we think it might have something to do with the fact that a name/names were added when the issue was added. Once we remove the name/names from the issue and then convert it to a task and add the name back in we get the automatic reminders correctly.

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