Anyone Else Experiencing Issues with Quick Search Returning Null When Project Exists? | Community
Skip to main content
November 27, 2019
Question

Anyone Else Experiencing Issues with Quick Search Returning Null When Project Exists?

  • November 27, 2019
  • 14 replies
  • 1900 views
Our instance of WorkFront's Quick Search* is currently unreliable. After years of quickly returning projects using our internal code in the name, it now is unreliable. What I have found is 2/3 of quick searches return nothing (null), even when the project has been created, The current workaround for our team is to use advanced search. It's a problem for our team since the experienced users are not always remembering the workaround. When the project is not found, some are creating duplicate projects, a process that takes 10-15 minutes with our custom forms and templates. Then there are two projects, often at different points in task progressions and with different document collections. Consolidating project versions is not fun. Most users are in the old environment, we're beta testing the new environment I just checked with the Help Desk. They say we are the only report of this issue. Is anyone else experiencing issues with Quick Search results? *Quick Search is the search box that appears on the top of many pages in WorkFront, You'll know it by the magnifying glass. All the best, Lori Lighton
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

14 replies

Level 2
December 2, 2019
Hi Lori and All, My name is Joel Pettigrew and I'm a principal product manager here at Workfront. I'm going to reach out to a few of you and find out a little more information. We are working on fixing reporting with a new backend that will make the results a lot more relevant... but that work hasn't been completed or deployed yet. This sounds like a backend bug that might be causing the issue I don't want to make any assumptions before diving in... but I'm looking into it. Thanks, Joel Joel Pettigrew Workfront
Level 4
December 2, 2019
Hi Joel, Thanks for contacting me. The quick search does not always yield the correct or any results for some previously approved documents. This has happened many times. When I contact support, I was told it would be fixed in early 2020. This could a bit to do with user's ability, but it's mainly the search. thanks Jennifer Jennifer Miklasz
Level 4
December 4, 2019
Hi, This is continuing to get worse for us. I direct people to the Advanced Search, but that even seems inconsistent for some of us. We are also on Cluster 5. thanks Brian Brian C. Mauger
December 4, 2019
I've had this same issue since changing over to the beta experience. I love the new experience, but it is extremely difficult to find anything through the search. Even when I use the /project it doesn't seem to yield the proper results. Thanks for bringing it up! Carrie Nunemaker Arkansas Administrative Office of the Courts